Kayla Phibbs
Richmond
Summary
Dedicated individual with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Senior Sales Associate
Rack Rooms Shoe Store
07.2023 - Current
- Mentored new associates on product knowledge and customer service techniques.
- Led team to achieve sales goals through effective merchandising strategies.
- Improved inventory management processes to reduce stock discrepancies.
- Trained staff on point-of-sale systems to enhance transaction efficiency.
- Enhanced customer satisfaction by providing personalized shopping experiences.
- Collaborated with management to implement training programs for improved performance.
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
Warehouse Worker
Amazon
07.2025 - Current
- Maintained clean and safe work areas by adhering to established safety guidelines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Warehouse Worker
UPS
07.2024 - 03.2025
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Sorted and organized inventory accurately to maximize storage space and accessibility.
- Assisted with training new team members on safety protocols and operational procedures.
- Conducted regular quality checks on incoming shipments to ensure product integrity.
- Collaborated with team members to streamline order fulfillment processes, reducing delays.
- Utilized warehouse management system for tracking inventory levels and processing orders.
- Implemented process improvements that enhanced workflow efficiency in high-demand periods.
- Consistently lifted materials weighing as much as 100 pounds.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
Manager
Five Below
03.2021 - 07.2024
- Led team to optimize store operations and enhance customer experience.
- Developed and implemented training programs for new staff members.
- Streamlined inventory management processes to reduce stock discrepancies.
- Coordinated promotional events to drive sales and increase foot traffic.
- Analyzed sales data to identify trends and inform strategic planning.
- Mentored junior managers, fostering professional growth and development.
- Collaborated with cross-functional teams to improve store layouts and merchandising strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Team Member
Dairy Queen Grill & Chill
06.2020 - 03.2021
- Collaborated with team to ensure efficient operations and maintain high service standards.
- Assisted in training new team members on operational procedures and best practices.
- Streamlined workflow processes to enhance productivity and reduce delays.
- Implemented quality control measures to maintain product consistency and customer satisfaction.
- Monitored inventory levels, ensuring timely restocking and minimizing shortages.
- Resolved customer inquiries promptly, contributing to a positive service experience.
- Coordinated with management to develop strategies for improving team performance and efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Varina High School
7053 Messer Rd 2323106-2023
Skills
- Self-motivated and disciplined
- Cleaning and organizing
- Attention to detail
- Problem-solving
- Strategic planning
- Marketing
- Team leadership
- Teamwork and collaboration
- Customer service
Timeline
Warehouse Worker
Amazon
07.2025 - Current
Warehouse Worker
UPS
07.2024 - 03.2025
Senior Sales Associate
Rack Rooms Shoe Store
07.2023 - Current
Manager
Five Below
03.2021 - 07.2024
Team Member
Dairy Queen Grill & Chill
06.2020 - 03.2021
High School Diploma -
Varina High School