Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic

Kayla Phillips

Corpus Christi,TX

Summary

Dynamic hospitality management leader with a track record of elevating customer experiences and optimizing operations at Island House Condominiums. Demonstrated expertise in team leadership, property management, and financial reporting, resulting in exceptional owner and guest satisfaction. Proficient in event coordination and adept at problem-solving, committed to achieving operational excellence and superior service quality.

Overview

6
6
years of professional experience

Work History

Owner Services Coordinator

Island House condo hotel
Corpus Christi, TX
12.2023 - Current
  • Managed communication with property owners to ensure their condos met quality standards for guest satisfaction.
  • Coordinated updates, repairs, and purchases for owners, ensuring timely deliveries, installations, and accurate unit placement.
  • Provided owners with detailed updates and completion photos to maintain transparency.
  • Partnered with the General Manager to address and resolve guest complaints effectively, ensuring high customer satisfaction.
  • Managed large group bookings (e.g., school groups and family reunions) by strategically blocking rooms, customizing sleeping arrangements, and calculating discounts.
  • Collaborated with the maintenance team to assign and track work orders, ensuring the timely completion of unit repairs.
  • Conducted final room inspections to verify thorough cleaning and readiness for new arrivals.

Front Desk Supervisor

Island House Condominiums
Corpus Christi, TX
05.2022 - 12.2023
  • Supervised a team of four front desk agents to ensure policies were followed, customer service was exceptional, and reservations were accurately processed.
  • Performed daily financial audits, ensuring that cash and check deposits were correct and compliant.
  • Assisted in training front desk staff to maintain a consistent and professional approach to guest services.
  • Worked closely with other departments to ensure seamless operations, and efficient problem resolution.
  • Guided employees in handling difficult or complex problems.

Front Desk Agent

Island House condominiums
Corpus Christi, TX
03.2021 - 05.2022
  • Served as the first point of contact for guests, delivering high-quality customer service and resolving inquiries promptly.
  • Inputted guest information into computer system accurately and securely.
  • Processed reservations, check-ins, and check-outs accurately, ensuring a smooth guest experience.
  • Assisted guests with questions about the property, local attractions, and amenities, fostering an enjoyable stay.

Front Desk Receptionist

Fairfeild inn and suites by Marriott
Corpus Christi, TX
02.2019 - 01.2022
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Compiled and prepared reports and documents as requested.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Education

High School Diploma -

Lanphier High School
Springfield, IL
04-2010

Some College (No Degree) - Medical Assistant

Southern Technical Institute
Corpus Christi, TX

Skills

  • Team Leadership and Staff Management
  • Customer Service Excellence
  • Financial Audits and Reporting
  • Property Management and Owner Relations
  • Complaint resolution and problem solving
  • Event Coordination (Large Groups, Reunions, Schools)
  • Inventory Management and Purchasing
  • Collaboration with Maintenance and Housekeeping Teams

Achievements

  • Consistently praised by guests and property owners for professionalism and attention to detail.
  • Spearheaded initiatives to improve room inspections and inventory processes, resulting in increased guest satisfaction scores.
  • Played a key role in fostering positive relationships between property owners and management, ensuring a smooth working relationship.

Timeline

Owner Services Coordinator

Island House condo hotel
12.2023 - Current

Front Desk Supervisor

Island House Condominiums
05.2022 - 12.2023

Front Desk Agent

Island House condominiums
03.2021 - 05.2022

Front Desk Receptionist

Fairfeild inn and suites by Marriott
02.2019 - 01.2022

High School Diploma -

Lanphier High School

Some College (No Degree) - Medical Assistant

Southern Technical Institute
Kayla Phillips