Kayla Phillips
Easton
Summary
Highly Organized and efficient administrative professional with over 10 years of experience in office management, presentation preparation. Skilled in providing administrative support to high-level executives. Core Strengths: Data Entry, Customer Support, Outlook, Microsoft, Excel.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Agent
Contract Land Staffing/PPL Contractor
03.2024 - 12.2024
- Enhanced client satisfaction by resolving inquiries efficiently.
- Addressed customer complaints to maintain high satisfaction levels.
- Improved support process by coordinating with team members.
- Handled customer accounts, ensuring accurate information updates.
- Arranged Payment plans with residential Customers
- Performed follow-up work related to credit and collection notices due to non-payment
Customer Service Representative
Boro Park Rehab Center
01.2019 - 01.2023
- Responsible for clerical duties assigned by the Therapist managers and other rehabilitation staff for timely and organized maintenance of equipment, medical records, soft charts, and other documentations
- Adhere to established confidentiality standards, including but not limited to HIPPA regulations and internal company policies
- Complete assigned clerical duties such as data entry of patient related documentation, answering phone line, retrieval of rehabilitation patient records
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative/ Administrative Assistant
Creatively Embellished
01.2017 - 01.2019
- Responded to Customer Phone inquiries regarding current services and issues
- Light Bookkeeping, Filing and Data Entry
- Calendar Monitoring
- Order and replenish warehouse with necessary supplies
- Greet all Customers and maintain a safe and organized area to ensure the highest quality customer service experience
- Protect company assets by adhering to all inventory and loss prevention standards
- Review and update all administrative documents
- Answer Phones, Screen Calls, and send reminders to clients and vendors
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant/ Customer Service Representative
My Lovely Stems
01.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative/Clerical
Hospice Center of New York
01.2014 - 01.2016
- Provide administrative support for Intake Department to include creation and maintenance of computer-based reports, faxing, copying, and scanning
- Ability to electronically enter referral information accurately
- Timely and accurate verification/authorization of insurance
- Verification of new physicians for database
- Assisted in streamlining company procedures through research on industry best practices and development of recommendations for management.
Education
Bachelor of Science - Nursing
Northampton Community College
Bethlehem, PA05-2027
Nursing Program
Queensborough Community College
Queens, NY03.2025
High School Diploma -
Clara Barton High School
Brooklyn, NY01.2009
Skills
- Proficient in MS Word
- Proficient in MS Outlook
- Online Research Expertise
- Touch Typing Proficiency
Timeline
Customer Service Representative Agent
Contract Land Staffing/PPL Contractor
03.2024 - 12.2024
Customer Service Representative
Boro Park Rehab Center
01.2019 - 01.2023
Customer Service Representative/ Administrative Assistant
Creatively Embellished
01.2017 - 01.2019
Administrative Assistant/ Customer Service Representative
My Lovely Stems
01.2016 - 01.2017
Administrative/Clerical
Hospice Center of New York
01.2014 - 01.2016
Nursing Program
Queensborough Community College
Bachelor of Science - Nursing
Northampton Community College
High School Diploma -
Clara Barton High School
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