Kayla Pisani

As an Administration Executive at Empire Therapy, I ensure efficiency in operation while overseeing the Human Resources, Medical Billing, Payroll and Patient Services departments. Utilize Fusion EMR.

• Implemented new payment collection strategies resulting in 166% increase in payments collection
• Implemented new strategies that resulted in 30% decrease in no shows and cancellations
• Key team leader in opening two new office locations
• Hired and trained numerous staff across multiple departments
• Managed executive calendars, phone systems, and performed data analysis and reporting for C-Suite executives
• Developed new business and generated referral traffic by developing new communication strategies with referring providers

Progressed responsibilities and roles from street team member to part-time business manager for a small family business specializing in marketing services, media, and eCommerce. I assist in developing annual revenue and expense budgets, utilizing Quickbooks and Excel

• Relaunched eCommerce store resulting in revenue increase of over 106% per sale
• Managed multiple social media channels for various brands, including a podcast, a non-profit, and an apparel brand
• Constructed and launched multiple Shopify eCommerce sites, increasing average profit per item by 106%
• Assisted in developing annual revenue and expense budgets using Quickbooks and Excel

In this temporary role as practice manager of a MedTech funded women's health clinic startup. I played a pivotal role in office planning, strategy development, business development, community relations, human resources, revenue creation and scheduling. Utilized Athena EMR.

• Developed strategies that increased operating income by over 40% in six months
• Successfully led team through a relocation, resulting in decreased expenses and increased patient access
• Collaborated with and developed reporting for C-Suite team members to ensure proper understanding of clinic finances and critical datasets
• Developed training documentation and company policy handbook, acting as onsite HR representative

I managed the high-risk department for Intermountain's Las Vegas market. My responsibilities included overseeing multiple departments such as Welcome Home, house calls, and launching a new in-clinic behavioral health clinic. Utilized Oracle Cerner EMR.

• Implemented programs to decrease patient no-show rates by 4.75%
• Piloted multiple programs including introducing Welcome Home to the market
• Successfully transitioned office to remote and hybrid setups, implemented KPI tracking to maintain productivity levels
• Proposed innovative patient care ideas to increase patient access and service
• Developed multiple programs in person, hybrid and remote environments to improve employee satisfaction

Managed a dynamic multi-location specialty medical clinic including both administrative and clinical staff. During my time in this role, I was responsible for relocating a secondary office closer to the hospital. Utilized EPIC EMR.

• Performed reviews and developed action plans for struggling staff members
• Managed a 30-member staff at Rockwood Pulmonary and Critical Care clinic, overseeing providers, receptionists, and nurses
• Relocated secondary office to more convenient location for patients
• Conducted training sessions for new team members, ensuring seamless onboarding and high-quality patient care
• Attended meetings with executive team to brief and update about critical clinic initiatives, results and needs.

Progressed from receptionist to front end team leader in a large multi-provider family practice. Utilized AllScripts EMR.

• Led a team of 4 staff members, ensuring exceptional patient experience
• Led relocation of therapy clinic and added behavioral health
• Named Clinic Safety Officer, responsible for planning and policy development to enhance clinic safety measures
• Developed processes to limit abandoned call rate to 1% with over 100 calls per day

• Worked closely with clinic leadership and providers in a high-volume, nonprofit spay and neuter clinic
• Assisted clinic leadership and providers in a high-volume, non-profit spay and neuter clinic
• Established relationships with clients and provided post-op care
• Conducted collection activities and handled difficult conversations when necessary

• In this role I balanced reception and veterinary assistant roles in a small-town, all-animal clinic
• My duties included assisting on field calls, as well as performing typical receptionist duties