Kayla Pittman
Ocala,FL
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
13
13
years of professional experience
Work History
Waitress/Server
Wing House
09.2021 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Window Clerk
Philly's Best
09.2021 - 12.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used cash registers and credit card machines to cash out customers.
- Expanded business reach by participating in local events such as festivals or community gatherings that aligned with our target demographic.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
Cashier Floor Supervisor
Wild Cherry 777
02.2021 - 08.2021
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Reduced wait times for customers through effective management of cashier team.
- Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
- Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Waitress
The Gathering
11.2015 - 08.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Cashier
Winn Dixie
01.2015 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Store Manager
SUBWAY®Restaurants
09.2009 - 07.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
Associate of Arts - Psychology
East Mississippi Community College
Scooba, MS06.2026
High School Diploma -
Lafayette High School
Mayo 06.2009
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Specials Promotion and Upselling
- Inventory Management
- Food and Beverage Upselling
- Courteous Phone Demeanor
- Food Preparation and Safety
- Staff Training
- Hospitality best practices
- Food Safety Standards
- Workflow Coordination
- Team Leadership
- High Energy and Stamina
- Relationship Building
- Decision-Making
- Adaptable and Flexible
- Transactions and Cash Handling
- Reliable and Responsible
- Professional Appearance
- Guest Relations
- Food Production
- Special Event Coordination
- Bar terminology
- Compliance standards
- Point of sale operation
- Order Management
- Upselling
- Food presentation
- Allergy awareness
- Supply Restocking
- Performance Improvement
- Food safety understanding
- Order Accuracy
- Accurate money handling
- Complaint resolution
- Complex Problem-Solving
- Food Running
- Payment Processing
- Hospitality service expertise
- Order Taking
- Cash Handling
- Cleanliness
- Handling Complaints
Timeline
Waitress/Server
Wing House
09.2021 - 06.2022
Window Clerk
Philly's Best
09.2021 - 12.2021
Cashier Floor Supervisor
Wild Cherry 777
02.2021 - 08.2021
Waitress
The Gathering
11.2015 - 08.2017
Cashier
Winn Dixie
01.2015 - 11.2015
Store Manager
SUBWAY®Restaurants
09.2009 - 07.2014
Associate of Arts - Psychology
East Mississippi Community College
High School Diploma -
Lafayette High School
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