Kayla Pittman
Canton,NC
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Legacy Oral and Facial Surgery
09.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the office.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Streamlined communication between patients and our in office surgeon, ensuring timely responses to questions and concerns.
Patient Care Coordinator
Nu Image Surgical Center
05.2023 - Current
- Managed patient care, ensuring treatment plans aligned with clients' expectations and facilitating smooth communication between patients and healthcare teams.
- Developed strong, trust-based relationships with patients and families, acting as the primary point of contact to meet their care objectives.
- Collaborated with healthcare providers and internal teams to ensure all service needs were met in a timely manner, contributing to improved patient satisfaction.
- Oversaw scheduling and documentation to maintain clear, accurate records for a seamless patient experience, ensuring alignment with clients' goals.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Intake Specialist
Family Medical Supply
09.2022 - 04.2023
- Built and maintained long-term relationships with patients and external partners, ensuring alignment with their needs and improving overall customer satisfaction.
- Collaborated with internal teams and external offices to ensure timely and accurate processing of patient data and inventory, meeting all client and operational requirements.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Applied deep knowledge of payer guidelines and clinical documentation to ensure compliance, reducing the risk of delays and enhancing client trust.
- Acted as the main liaison between clients and service teams, ensuring smooth communication and effective project execution.
Claims Processor
Trialcard
01.2020 - 08.2022
- Managed pharmacy claims processing and patient enrollment for financial aid programs.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Managed multiple projects from start to finish, ensuring all projects were done on time and aligned with client expectations.
Merchandising Specialist
Best Buy
10.2016 - 12.2020
- Developed and executed merchandising strategies to meet company sales goals, ensuring that client needs were met through effective product presentations.
- Collaborated with cross-functional teams to deliver on merchandising initiatives and launch new products, aligning with client objectives.
- Monitored store displays to ensure they were visually appealing and met brand standards, ensuring client satisfaction and maximizing sales.
Warehouse Assistant
Transource
10.2018 - 10.2019
- Managed client relationships and inventory for key accounts, ensuring smooth order fulfillment and delivery, and proactively addressing client needs.
- Worked closely with sales teams to support client-facing operations, contributing to the efficient execution of client projects and sales initiatives.
- Oversaw inventory and product management across multiple locations, ensuring client expectations were consistently met.
Education
Bachelor of Arts - University Studies
East Carolina University
Greenville, NC12-2016
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Verbal and written communication
- Patient confidentiality
- Proficient in Microsoft
- Relationship building
Timeline
Patient Care Coordinator
Legacy Oral and Facial Surgery
09.2024 - Current
Patient Care Coordinator
Nu Image Surgical Center
05.2023 - Current
Intake Specialist
Family Medical Supply
09.2022 - 04.2023
Claims Processor
Trialcard
01.2020 - 08.2022
Warehouse Assistant
Transource
10.2018 - 10.2019
Merchandising Specialist
Best Buy
10.2016 - 12.2020
Bachelor of Arts - University Studies
East Carolina University
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