Kayla Plattenburg
Houston,TX
Summary
A dependable honest employee skilled in manufacturing, managing clerical tasks, and problem-solving. Experienced in transporting and delivering packages. Proficient in assembly, quality control, and machine operation. Has cash-handling experience. Also qualified in oral and written communication, customer service, and time management skills with a strong attention to detail and superior work ethic. Punctual Delivery Driver offering several years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs, and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record.
Overview
7
7
years of professional experience
Work History
Delivery Associate/Team Dispatcher
Drive On! Amazon
Houston, TX
03.2021 - 10.2024
- Executed package delivery responsibilities, meeting time-sensitive deadlines securely.
- Facilitated clear communication with customers and team members for successful deliveries.
- Uphold positive representation of Amazon through professional conduct.
- Enhanced transition process for new employees through program contribution.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Adhered to assigned routes and followed time schedules.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Cashier/Crew Member Team Leader
McDonald’s
04.2018 - 04.2021
- Executed accurate and prompt sales transactions to minimize customer wait times.
- Guided newcomers in providing excellent customer service.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Warehouse Worker
Resource MFG
The Woodlands, TX
06.2020 - 12.2020
- Adhered to company policies ensuring compliance with safety, quality, and production standards.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Provided assistance in loading and unloading containers from ships and trains.
- Assisted in packaging and labeling of products for shipment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Education
High School Diploma -
Aldine Senior High School
Houston, TX01.2018
Some College (No Degree) -
Lone Star College
Houston, TXSkills
- Team Member Trainee
- Communication
- Effective Problem Resolution
- Package handling
- Physical stamina
- Positive attitude
- Loading and unloading
References
Available upon request.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Timeline
Delivery Associate/Team Dispatcher
Drive On! Amazon
03.2021 - 10.2024
Warehouse Worker
Resource MFG
06.2020 - 12.2020
Cashier/Crew Member Team Leader
McDonald’s
04.2018 - 04.2021
High School Diploma -
Aldine Senior High School
Some College (No Degree) -
Lone Star College
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