Kayla Pleva
Hampstead,NC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Memories Of A Child
09.2021 - 02.2024
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Prioritized helping customers over completing other routine tasks in store.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Used in-store system to locate inventory and place special orders for customers.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Horse Trainer
Taylor Jones
01.2018 - 09.2021
- Established a professional reputation as a reliable, skilled horse trainer capable of producing consistent results while prioritizing the safety and well-being of each equine athlete under their care.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Provided expert guidance to clients seeking advice on purchasing new or additional horses, assessing suitability based on intended use and compatibility with existing equines.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Fit gear for horses and specific riders.
- Observed animals closely to understand individual needs and behaviors.
- Monitored animal health, attention and behavior during training sessions.
- Scheduled farrier and vet appointments regularly.
- Kept animals stimulated with variety of enrichment activities.
Server
Highway 55
03.2019 - 02.2020
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Topsail High School
Online08.2024
Skills
- Professional Appearance
- Product Promotions
- Stock replenishment
- Speech Clarity
- Ability to Lift 40 pounds
- Attention to Detail
- Adaptable and Flexible
- Sales floor organization
- POS system operations
- Organization
- Teamwork
Timeline
Retail Sales Associate
Memories Of A Child
09.2021 - 02.2024
Server
Highway 55
03.2019 - 02.2020
Horse Trainer
Taylor Jones
01.2018 - 09.2021
High School Diploma -
Topsail High School