Kayla Plummer
Parsippany,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fanduel Group
East Rutherford, NJ
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Community Resource Specialist
Fedex Express
12.2021 - 08.2023
- Streamlined resource referral process, leading to more efficient assistance for clients seeking support.
- Created a comprehensive database of local resources, allowing for quick and accurate referrals for clients in need of assistance.
- Provided crisis intervention services when needed, ensuring immediate safety and connecting individuals with appropriate resources.
- Implemented data collection methods to track program success and inform future initiatives within the organization.
Sales Associate
TJX Companies
09.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Information Agent
Federal Express
06.2019 - 09.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Skills
- Microsoft Software
- Customer Service
- Data Analytics
- Communication Skills
- Organizational Skills
- Time Management
- Inventory Control
- Desktop Administration
- Marketing
- Receptionist
- Problem-solving abilities
Professionalexperience
- Follow standard procedures for phone etiquette and service delivery
- Communicate with clients to assist in access to community resources
- Capturing and tracking information, entering data from source documents accurately
- Maintaining exceptional hospitality, organization and time management abilities
- Compiling information along with sorting and reviewing data for any errors or deficiencies
- Answered incoming calls and emails to effectively handle customer service inquiries and complaints
- Ensuring data for all projects are accurate, useful, and stays up to date
- Showed great skills of managing, coordinating, and organization
- Utilized superior salesmanship and customer service to exceed performance goals and drive sales
- Experienced in point of sale software
- Collaborated with team members to ensure customer satisfaction and maximize sales
- Managed inventory, restocked shelves, and prepared merchandise for sale
- Utilized leadership skills such as decision making, problem solving, motivation and goal setting for both employees and customers
Timeline
Customer Service Representative
Fanduel Group
04.2024 - Current
Community Resource Specialist
Fedex Express
12.2021 - 08.2023
Sales Associate
TJX Companies
09.2020 - 01.2022
Information Agent
Federal Express
06.2019 - 09.2021