Summary
Overview
Work History
Education
Skills
Professionalexperience
Timeline
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Kayla Plummer

Parsippany,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Fanduel Group
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Community Resource Specialist

Fedex Express
12.2021 - 08.2023
  • Streamlined resource referral process, leading to more efficient assistance for clients seeking support.
  • Created a comprehensive database of local resources, allowing for quick and accurate referrals for clients in need of assistance.
  • Provided crisis intervention services when needed, ensuring immediate safety and connecting individuals with appropriate resources.
  • Implemented data collection methods to track program success and inform future initiatives within the organization.

Sales Associate

TJX Companies
09.2020 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Information Agent

Federal Express
06.2019 - 09.2021
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Skills

  • Microsoft Software
  • Customer Service
  • Data Analytics
  • Communication Skills
  • Organizational Skills
  • Time Management
  • Inventory Control
  • Desktop Administration
  • Marketing
  • Receptionist
  • Problem-solving abilities

Professionalexperience

  • Follow standard procedures for phone etiquette and service delivery
  • Communicate with clients to assist in access to community resources
  • Capturing and tracking information, entering data from source documents accurately
  • Maintaining exceptional hospitality, organization and time management abilities
  • Compiling information along with sorting and reviewing data for any errors or deficiencies
  • Answered incoming calls and emails to effectively handle customer service inquiries and complaints
  • Ensuring data for all projects are accurate, useful, and stays up to date
  • Showed great skills of managing, coordinating, and organization
  • Utilized superior salesmanship and customer service to exceed performance goals and drive sales
  • Experienced in point of sale software
  • Collaborated with team members to ensure customer satisfaction and maximize sales
  • Managed inventory, restocked shelves, and prepared merchandise for sale
  • Utilized leadership skills such as decision making, problem solving, motivation and goal setting for both employees and customers

Timeline

Customer Service Representative

Fanduel Group
04.2024 - Current

Community Resource Specialist

Fedex Express
12.2021 - 08.2023

Sales Associate

TJX Companies
09.2020 - 01.2022

Information Agent

Federal Express
06.2019 - 09.2021

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Kayla Plummer