Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Poague

Lake Worth

Summary

Dynamic Store Manager with extensive experience at Dunkin' Donuts, excelling in payroll administration and inventory management. Proven track record in enhancing customer satisfaction through effective problem-solving and outstanding communication skills. Adept at leading teams and ensuring smooth operations, consistently driving sales and fostering a positive work environment.

Overview

7
7
years of professional experience

Work History

Store Manager

Dunkin' Donuts
02.2022 - Current

• Greet customers

• Opening up the store

• Payroll

• Inventory

• Scheduling

• Making sure all operation is running smoothly

• Handles and resolves customers complaints

Customer Service Representative

Publix
05.2018 - 02.2022

•Used a point of sale system to enter orders, process payments, and issue receipts.

• Handled customer complaints and kept the check out area clean and tidy.

• Counted drawers quickly and accurately at the start and end of every shift.

• Assisted customers in locating and selecting merchandise in any store department.

• Kept track of transactions and greeted customers as they entered and exited the establishment.

• Examined and resolved any discrepancies between accounting data and cash drawer data.

• Helped customers by answering their questions and completing their request.

• Provided Money transfers & Money orders.

Education

Full Specialist -

The Beauty Institute
West Palm Beach
02.2024

High-school Diploma -

Palm Beach Central
Wellington, FL
2020

Skills

  • Payroll administration
  • Inventory management
  • Sales forecasting
  • Point of sale systems
  • Store opening procedures
  • Customer service
  • Team leadership
  • Employee scheduling
  • Problem solving
  • Multitasking and organization
  • Friendly and positive
  • Outstanding communication skills
  • Team motivation
  • Computer skills

Timeline

Store Manager

Dunkin' Donuts
02.2022 - Current

Customer Service Representative

Publix
05.2018 - 02.2022

Full Specialist -

The Beauty Institute

High-school Diploma -

Palm Beach Central
Kayla Poague