Kayla Polk
Houston,TX
Summary
I am motivated in all areas of any job I have worked. I take customer service extremely serious as if it were my own problem and situation. I'm very familiar with managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Always highly organized, detail-oriented and thrive in fast-paced, intense environments. Responsive and hardworking Security Supervisor trained in conflict resolution, patrol and security planning. I continue to accomplish running tight shifts with minimal incidents and maximum control of building envelope. I also understand the importance of identifying and mitigating security loopholes.
Overview
5
5
years of professional experience
Work History
Security Officer Supervisor
GardaWorld Security
12.2021 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Trained security workers on site-specified procedures.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Counter Helper
Panda Express
07.2020 - 10.2021
- Managed customer complaints and rectified issues to complete satisfaction
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Counted and inspected cash registers and reported thefts and other complex issues to management
- Sanitized counters, knives, utensils, plates and other items used in food preparation.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Representative
Pizza hut
01.2019 - 03.2020
- Cross-trained in other kitchen positions to support team and meet customer needs
- Operated cash register to process cash, check and credit card transactions
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
Education
No Degree - Psychology
Lone Star College System
Spring, TXHigh School Diploma -
Benjamin O Davis High School
Houston, TX06.2020
Skills
- Administrative skills
- Food Handler
- Cleaning experience
- Cashiering
- Food safety
- Register experience/ counting money
- Email communications
- Documentation skills
- Data management
- Basic math
- MS Office
- Communication
- People skills
- Reliable and trustworthy
- Working collaboratively
- Critical thinking
- Crime prevention methods
- Observant
- First aid and CPR certified
- Report writing
- Security Procedures Knowledge
- Reliability
- Physical Stamina
- Emergency Awareness
- Relationship Building and Management
- Knowledge of Supervisory Concepts
Timeline
Security Officer Supervisor
GardaWorld Security
12.2021 - Current
Counter Helper
Panda Express
07.2020 - 10.2021
Customer Service Representative
Pizza hut
01.2019 - 03.2020
No Degree - Psychology
Lone Star College System
High School Diploma -
Benjamin O Davis High School
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