Kayla Polly
Covington,KY
Summary
Skilled customer service professional with extensive experience in technical support within the SaaS and PaaS sectors. Proven ability to quickly assess client needs and troubleshoot issues while maintaining clear and empathetic communication. Committed to optimizing service procedures, enhancing team productivity, and ensuring high levels of customer satisfaction and loyalty. Strong judgment in aligning customer, employee, and company objectives fosters a productive work environment.
Overview
10
10
years of professional experience
Work History
Assembly Lead
Post Glover Resistors
Erlanger, KY
07.2024 - Current
- Manage inventory by checking stock levels, placing orders, and verifying receipt of supplies
- Work closely with other members of the production team, including machine operators and supervisors, to ensure smooth production processes
- Read and interpret blueprints, schematics, and assembly instructions to understand the components and processes involved in assembling products
- Document daily actions by completing production and quality forms, to assist in tracking the assembly process and identifying any issues
Cashier
Gold Star Chili
Erlanger, KY
03.2024 - 07.2024
- Collecting payments using a cash register or point-of-sale system
- This involves handling cash, credit, and check transactions accurately and efficiently
- Counting and reconciling cash drawers at the beginning and end of shifts to ensure accurate transactions
- Greeting customers, answering questions about menu items, and resolving customer complaints
- Receiving and stocking merchandise, managing shelves, and ensuring the checkout area is clean and organized
Call Center - Shift Lead
Combined Public Communications
Cold Spring, KY
01.2015 - 01.2020
- Responsible for assisting jail staff with issues related to telecom and visitation systems
- Monitored inbound emails from call center representatives to address reported issues from customers related to payment issues, fraud accounts, and other account functions
- Fax the visitation schedule paperwork to the proper channels nightly
- Prioritized escalated issues with irate customers
- Traveled to other call center locations in the US to provide training to new managers and representatives
Glosser
Stairtek
- Cleaning up worksites from debris and machinery
- Handling and transporting heavy materials and equipment to ensure timely completion of each order
- Follow instructions from supervisors to perform manual labor task
Education
High School Diploma -
Newport High School
Newport, KYSkills
- Microsoft Office
- Inventory Management
- Equipment monitoring
- Project management
- Analytical skills
- Conflict Resolution
- Customer Service
- Technical Proficiency
Timeline
Assembly Lead
Post Glover Resistors
07.2024 - Current
Cashier
Gold Star Chili
03.2024 - 07.2024
Call Center - Shift Lead
Combined Public Communications
01.2015 - 01.2020
Glosser
Stairtek
High School Diploma -
Newport High School
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