Kayla Popplewell
Dallas,TX
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Bartender
The Westin
12.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Leasing Consultant
ZRS Management
08.2020 - 11.2022
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state and federal regulations.
Pharmacy Technician
CVS Pharmacy
02.2017 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
Store Manager
CubeSmart Self Storage
04.2015 - 02.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Bartender
Zona Rosa Cabaret
05.2013 - 10.2015
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Associate of Science - Science Education
Collin County Community College District
Plano, TX05.2015
High School Diploma -
Frisco High School
Frisco, TX06.2012
Skills
- Food Delivery and Service
- Attending Multiple Customers
- Liquor, Beer and Wine Knowledge
- Safe Food Handling Procedures
- Credit and Cash Transactions
- Banquet Events
- Bartending License
- New Cocktail Creation
- Mircos POS system
- Storage Processes
- Handling Difficult Customers
- Responsible Alcohol Service
Timeline
Bartender
The Westin
12.2022 - Current
Leasing Consultant
ZRS Management
08.2020 - 11.2022
Pharmacy Technician
CVS Pharmacy
02.2017 - 07.2020
Store Manager
CubeSmart Self Storage
04.2015 - 02.2017
Bartender
Zona Rosa Cabaret
05.2013 - 10.2015
Associate of Science - Science Education
Collin County Community College District
High School Diploma -
Frisco High School
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