Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kayla Powell

Cameron,NC

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Trinity Hospitality
Spring Lake, NC
06.2021 - Current
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Assisted guests with inquiries and requests.
  • Resolved customer complaints promptly and efficiently.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Ensured that all safety regulations were followed at all times.
  • Tracked inventory of supplies needed for the front desk area.
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Conducted regular performance evaluations of front desk staff members.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Implemented strategies for improving customer service standards across the department.
  • Analyzed data from surveys to identify areas of improvement in the hotel's services.
  • Participated in meetings with other managers to discuss strategies for increasing profitability.
  • Developed policies and procedures related to front desk operations.
  • Provided guidance and mentorship to junior team members in order to help them develop their skills.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Monitored reservations to track incoming parties and special events.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided concierge services for guests.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Completed financial audits on scheduled basis.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Emptied trash receptacles throughout the property.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Provided information about hotel services upon request from guests.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Greeted guests upon arrival and provided menus for breakfast selections.
  • Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
  • Maintained cleanliness of dining room area including tables, chairs, floors and windows.
  • Replenished food items on the buffet line in a timely manner.
  • Ensured all condiments were adequately stocked at each table.
  • Provided excellent customer service by responding promptly to guest requests and inquiries.

Server

Cracker Barrell
Fayetteville, NC
09.2017 - 11.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Bartender/ SERVER

Wing company
Cameron, NC
05.2019 - 02.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

High School Diploma -

Overhills High School
Spring Lake, NC
06-2019

Associate of Applied Science - Diagnostic Medical Sonography

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Guest Check-In and Check-Out
  • Account Changes
  • Cash Control
  • Operations Oversight
  • Hospitality Services
  • Guest Relations
  • Reservations Management
  • Team Building and Supervision
  • Staff Training
  • Effective Planning
  • Cash Handling Accuracy
  • Conflict Management
  • Training and Mentoring
  • Time Management
  • Staff Supervision
  • Customer Service Management
  • Guest Safety
  • Listening Skills

Certification

  • BLS
  • Drivers licenses
  • OSHA certified
  • First aid
  • Cpr

Languages

English
Professional

References

References available upon request.

Timeline

Front Desk Supervisor

Trinity Hospitality
06.2021 - Current

Bartender/ SERVER

Wing company
05.2019 - 02.2023

Server

Cracker Barrell
09.2017 - 11.2023

High School Diploma -

Overhills High School

Associate of Applied Science - Diagnostic Medical Sonography

Fayetteville Technical Community College

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Kayla Powell