Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAYLA POWELL

Covington,GA

Summary

Resourceful Project Coordinator with two years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

IT Project Coordinator

Aaron's
09.2022 - Current
  • Acted as the Project Manager for creating the company's top IT strategic initiative project, namely a new point-of-sale application
  • Led and managed the BrandsMart USA software development team and Senior IT management leaders involved with the project
  • Responsible for identifying and prioritizing appropriate internal team resources, assembling the project team, and assigning individual responsibilities
  • Prepared scope, task sequencing, and schedule estimates, focusing on deadline-driven project and product delivery
  • Responsible for creating and maintaining the project documentation, progress assessment, reporting tools, risk identification, and mitigation resources
  • Facilitated communication and effective collaboration between all project stakeholders, including several internal departments, integration partners, and third-party representatives
  • Acted as the primary point of contact for all parties involved, procured supporting resources, and led all project meetings
  • Designed and managed the development of a new text authentication security tool
  • Created procedural documentation for alternative security-cleared authentication methods
  • Created a new Portfolio Management System for project resource allocation using Power BI
  • Developed a corresponding database to provide accountability and clarity to facilitate optimal resource distribution.

Technical Lead

Aaron's
08.2021 - 09.2022
  • Provided technical support and training to Level 1 and Level 2 Analysts to ensure that customers are served on time
  • Acted as a liaison between multiple support groups for relaying changes, fixes, and implementations disseminated from other departments to Aaron's IT Support Center
  • Streamlined and optimized problem management processes and procedural pipelines within Aaron's IT Support Center
  • Used SQL queries to troubleshoot and resolve issues within store and operational databases.

Customer Service Specialist

Aaron's
02.2021 - 08.2021
  • Developed several plugin tools and automated frameworks which were implemented in Aaron's Internal IT Toolkit Library
  • Managed Customer Service Associate queues, supervised their progression along the resolution path, and provided coaching when necessary
  • Troubleshot and resolved Tier 2 escalated tickets and assisted Customer Service Associates with Tier 1 ticket troubleshooting and escalations.

Customer Service Associate

Aarons
09.2020 - 02.2021
  • Troubleshot and resolved Tier 1 tickets, and created rigorous and highly detailed documentation and incident work notes
  • Interfaced with store operators and provided customer support and guidance for Tier 1 related issues, as well as guided the store customers in the process of Tier 2 escalations.

Education

Bachelor of Science in Computer Science -

KENNESAW STATE UNIVERSITY COLLEGE
Kennesaw, GA
12.2020

Bachelor of Science in Computer Science -

GEORGIA GWINNETT COLLEGE
Lawrenceville, GA
07.2020

Skills

  • Proficient with JIRA, Power BI, and SQL
  • Strong IT project coordination skills
  • Project Scheduling
  • Project tracking
  • Customer Relations
  • Advanced problem solving
  • Stakeholder Communications
  • Coaching and Mentoring
  • Client Relations
  • Scope Management
  • Work flow planning
  • Processes and procedures
  • Strategic Planning
  • Technical Support
  • Cross-Functional Collaboration
  • Demonstrates consistent high performance results
  • Three promotions in two years

Timeline

IT Project Coordinator

Aaron's
09.2022 - Current

Technical Lead

Aaron's
08.2021 - 09.2022

Customer Service Specialist

Aaron's
02.2021 - 08.2021

Customer Service Associate

Aarons
09.2020 - 02.2021

Bachelor of Science in Computer Science -

KENNESAW STATE UNIVERSITY COLLEGE

Bachelor of Science in Computer Science -

GEORGIA GWINNETT COLLEGE
KAYLA POWELL