Kayla Powell
Missouri City,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Medical Records Clerk
Healthcare Support Staffing
Houston, TX
12.2024 - 05.2025
- Facilitated preparation of medical records for external requests from healthcare facilities.
- Maintained patient record systems through archiving, scanning, and indexing essential documents.
- Supported healthcare staff in prompt retrieval of patient information.
- Processed incoming medical documents, ensuring accurate filing and regulatory compliance.
- Managed patient data entries while upholding confidentiality of sensitive information.
Customer Service Representative
GetixHealth
Houston, TX
01.2024 - 10.2024
- Effectively managed high-stress situations, maintaining professionalism during conflict resolution.
- Utilized electronic health record systems to assist in patient record management.
- Ensured timely payments and reduced delinquency rates through diligent account collections management.
- Tracked account statuses and documented interactions using CRM software efficiently.
- Processed payments accurately and applied them to customer balances.
Care Coordinator
Access2Care
Houston, TX
10.2022 - 11.2023
- Coordinated scheduling and logistics for patient transportation services efficiently.
- Managed communication between healthcare providers and patients to ensure clarity.
- Assisted in resolving customer inquiries and complaints effectively.
- Documented service requests and tracked resolution progress within internal systems.
Receptionist
The Woman's Hospital of Texas
Houston, TX
05.2019 - 08.2022
- Oversaw front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling to maximize staff availability and increase client satisfaction.
- Maintained office supplies inventory, streamlining procurement and minimizing delays.
- Responded to inquiries via phone and email, delivering accurate information to improve customer experience.
Education
High School Diploma -
Westbury Highschool
Houston, TX06-2018
Skills
- Records management
- Medical software proficiency
- Payment processing
- Scheduling
- Call management
- Case management skills
- Front desk operations
- Telephone skills
Timeline
Medical Records Clerk
Healthcare Support Staffing
12.2024 - 05.2025
Customer Service Representative
GetixHealth
01.2024 - 10.2024
Care Coordinator
Access2Care
10.2022 - 11.2023
Receptionist
The Woman's Hospital of Texas
05.2019 - 08.2022
High School Diploma -
Westbury Highschool
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