Kayla Powers
Attleboro,MA
Summary
Efficient Waitress offering eleven years of experience satisfying clientele using strong interpersonal, multitasking and time management skills. Outgoing individual with expertise in smoothly delivering food to guests and turning dining tables rapidly to maximize profits. Proficient in POS system operations.
Overview
1
1
year of professional experience
Work History
Waitress/Bartender
Beacons Restaurant
Walpole, MA
02.2023 - Current
- Took orders for food and drinks and delivered them to guests.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Waitress
110 Grill
Wrentham, MA
8 2019 - 12.2022
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Waitress/Bartender
Lafayette House
Foxboro, MA
8 2014 - 3 2019
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Waitress
The Olive Garden
Foxboro, MA
2 2012 - 7 2014
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Increased sales of high margin menu items through effective upselling.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Education
High School Diploma -
Mansfield High School
Mansfield, MA05.2009
Skills
- High-volume dining
- Point of Sale (POS) system operations
- Menu memorization
- Dining customer service
- Food safety understanding
- Buffet setup and takedown
- Check payment processing
- Liquor, wine and food service
- Service prioritization
- Effective customer upselling
- Relationship management
- Sales Techniques
Timeline
Waitress/Bartender
Beacons Restaurant
02.2023 - Current
Waitress
110 Grill
8 2019 - 12.2022
Waitress/Bartender
Lafayette House
8 2014 - 3 2019
Waitress
The Olive Garden
2 2012 - 7 2014
High School Diploma -
Mansfield High School
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