Kayla Prieto
Pembroke Pines,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service/Cashier Team Lead
Petsmart
06.2016 - 01.2018
- Good Work Ethic
- Time Management
- Merchandise Orders and Exchanges
- Patient and Empathetic
- Multitasking and Prioritization
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
Operations Specialist
Buy Buy Baby
01.2019 - 05.2023
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Tracked company equipment, tools and technology to manage inventory.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Assistant Store Manager
Ups Store
10.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Prioritized and organized tasks to effectively accomplish service goals.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Prepared packages, calculated postage and verified details for shipments.
- Organized storage areas to maximize movement and minimize labor.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Sorted and packaged products to prepare for processing or shipment.
- Assisted with inventory management by conducting regular cycle counts and product audits.
- Determined proper product storage methods, identification and stock location.
- Answered customer questions and provided store information.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Set up and managed appointments for client notary services.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Looked for signs of fraud or coercion and refused notarization.
Volunteer
PetSmart Charities
06.2014 - 02.2018
- Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
- Promoted safe animal handling practices, offering care and enrichment to shelter animals.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Assisted with adoption process by providing information about animals to potential adopters.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Conducted adoption events to place shelter and foster animals into permanent homes.
Education
High School Diploma -
Cooper City High School
Cooper City, FL06.2016
Master of Science - Veterinary Medicine (Pre-Veterinarian)
Broward College
Fort Lauderdale, FL05.2027
Skills
- Florida Notary Public
- Strategic Sales Knowledge
- Operational Efficiency
- Order Fulfillment
- Sales and Upselling
- Shipping Procedures Understanding
- Money Handling Abilities
- Customer Service Excellence
- Stock Management
- Shipping and Receiving Understanding
- Time Management
- Overseeing Employees
- Issue and Conflict Resolution
- Scheduling and Coordinating
- Managing Multiple Tasks
Timeline
Assistant Store Manager
Ups Store
10.2022 - Current
Operations Specialist
Buy Buy Baby
01.2019 - 05.2023
Customer Service/Cashier Team Lead
Petsmart
06.2016 - 01.2018
Volunteer
PetSmart Charities
06.2014 - 02.2018
High School Diploma -
Cooper City High School
Master of Science - Veterinary Medicine (Pre-Veterinarian)
Broward College
Similar Profiles
Shylo RouletteShylo Roulette
Pet Care Associate at PetSmartPet Care Associate at PetSmart
Aaliyah WhitesideAaliyah Whiteside
Warehouse Forklift Operator at PetsmartWarehouse Forklift Operator at Petsmart
Tony ShalleyTony Shalley
Pet Care Specialist at PetSmartPet Care Specialist at PetSmart
Summer MeltonSummer Melton
Dog Groomer at PetSmartDog Groomer at PetSmart
Mikhaila MorganMikhaila Morgan
Health Unit Coordinator at Memorial HealthcareHealth Unit Coordinator at Memorial Healthcare