Kayla Proctor
East Stroudsburg,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Veterinary internship
Country Companion Animal Hospital
- During my senior year of high school, I did an internship at Country Companion Animal Hospital
- During my time at this internship, I learned the value of patience and consideration for people and animals alike
- Working at the vet hospital gave me experience with problem-solving and being able to work in stressful situations, such as assisting in giving pets vaccines and finding ways to make the pets feel comfortable.
- Assisted in dental cleanings and extractions, promoting oral health among the clinic's patients.
Client Service Representative
Bernville Veterinary Clinic Pet Spa & Resort
05.2024 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Taking care of cats and other small animals. Cleaning litter boxes, feeding, and administering medications.
Barista
Starbucks
07.2021 - 01.2023
- My responsibilities include handcrafting beverages, connecting with customers, cleaning around the store, stocking the shelves, and other closing shift duties.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
Volunteer/intern
Karen Beasley Sea Turtle Rescue and Rehabilitation Center
07.2022 - 08.2022
- I completed roughly 20 hours of community service during my internship at the Karen Beasley Sea Turtle Rescue Center
- My responsibilities included feeding the turtles, cleaning their tanks and around the hospital, and educating the public about the illegal wildlife trade.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Biology - Pre-med
East Stroudsburg University
East Stroudsburg, PA05.2027
Twin Valley High School
Elverson, PA06.2023
Skills
- Client Communication
- Problem-solving abilities
- Customer Service
- Scheduling
- Opening and closing duties
- Team Leadership
- Beverage Preparation
- Quick Learner
Leadership And Activities
- HOSA, Vice President, 01/01/21, 06/01/23, HOSA- Future Health Professionals is a student-led organization whose goal is to promote career opportunities in the health industry and enhance quality healthcare delivery to all people. I placed 3rd in the Health Career Display event at the HOSA state leadership conference. Over the summer I had the opportunity to attend the HOSA International Leadership Conference. At the conference, I met people from across the globe, competed in events focused on leadership, professional, and technical skills, and participated in educational seminars and workshops.
- Leo Club, Event Chairperson, 01/01/21, 06/01/23, In Leo Club, I have volunteered and communicated with various organizations and completed service opportunities in local schools, animal shelters, and food pantries.
- National Honors Society, Active Member, 03/01/22, 06/01/23, As a member of the National Honors Society, I have completed volunteer work within my community, completed the required tutoring and community service hours, and participated in various leadership opportunities.
Timeline
Client Service Representative
Bernville Veterinary Clinic Pet Spa & Resort
05.2024 - Current
Volunteer/intern
Karen Beasley Sea Turtle Rescue and Rehabilitation Center
07.2022 - 08.2022
Barista
Starbucks
07.2021 - 01.2023
Veterinary internship
Country Companion Animal Hospital
Biology - Pre-med
East Stroudsburg University
Twin Valley High School