Kayla Prosise
Hobbs,New Mexico
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner. Meticulous [Job Title] with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Reliable [Job Title] well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
12
12
years of professional experience
Work History
Hotel Front Desk Clerk
Comfort Suites Hotel
Hobbs, NM
05.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Coordinated with the sales team to promote special offers and upsell available amenities.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
- Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
- Monitored staff performance and provided feedback and guidance.
- Followed safety protocols to minimize workplace accidents.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
Administrative Assistant
Alves Oileld Soultions
08.2021 - 11.2022
- Scheduled meetings and coordinated appointments
- Trained new administrative assistants
- Mantained condentiality and discretion
- Prepared nancial reports.
Hotel Front Desk
Comfort suites
05.2019 - 07.2021
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
Shift Manager
Arbys
07.2018 - 12.2018
- Managed and oversaw all areas of the restaurant
- Ensured adherence to company service levels and food quality standards
- Provided clear direction through delegation and by sharing of information
- Eectively and professionally dealt with queries arising from service
- Periodically performed customer satisfaction walks.
cashier
Stripes
11.2017 - 07.2018
- Reviewed shipments, monitored food safety, and oversaw preparation to ensure high standards
- Consistently met my short and long-term targets
- Proactively participated in meetings and helped create new practices
- Handled customer complaints with empathy and composure.
Shift Manager
Little Cesaers
10.2016 - 10.2017
- Managed and oversaw all areas of the restaurant
- Ensured adherence to company service levels and food quality standards
- Periodically performed customer satisfaction walks
- Provided clear direction through delegation and by sharing of information
- Consistently met my short and long-term targets.
Cashier
Albertsons
07.2014 - 09.2015
- Performed daily tasks to ensure a neat, clean and organized store
- Met sales goals, guaranteeing customer loyalty
- Served over 100 customers daily in a busy location.
Cashier
Allsups
11.2012 - 11.2013
Education
Ged -
Vision in education
01.2011
Skills
- Teamwork
- Customer service
- Problem-Solving
- Sales
- Leadership
- Customer Service
- Payment handling
- Welcoming guests
- Greeting guests
- Multi-Line Phone Systems
- Teamwork orientation
Additional Information
- Scheduled meetings and coordinated appointments
- Trained new administrative assistants
- Mantained condentiality and discretion
- Prepared nancial reports
- Supervised and trained new wait sta and concierges
- Designed and implemented guests' rooms as per their specications
- Responded eectively to guest service requests and took reservations via telephone
- Liaised with customer support management to iron out discrepancies with check-in and check-out
- Facilitated the transfers of guests to and from the hotel while ensuring the safety of their luggage
- Managed and oversaw all areas of the restaurant
- Ensured adherence to company service levels and food quality standards
- Provided clear direction through delegation and by sharing of information
- Eectively and professionally dealt with queries arising from service
- Periodically performed customer satisfaction walks
- Reviewed shipments, monitored food safety, and oversaw preparation to ensure high standards
- Consistently met my short and long-term targets.
- Proactively participated in meetings and helped create new practices.
- Handled customer complaints with empathy and composure.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Performed daily tasks to ensure a neat, clean and organized store
- Met sales goals, guaranteeing customer loyalty
- Served over 100 customers daily in a busy location
Timeline
Hotel Front Desk Clerk
Comfort Suites Hotel
05.2023 - Current
Administrative Assistant
Alves Oileld Soultions
08.2021 - 11.2022
Hotel Front Desk
Comfort suites
05.2019 - 07.2021
Shift Manager
Arbys
07.2018 - 12.2018
cashier
Stripes
11.2017 - 07.2018
Shift Manager
Little Cesaers
10.2016 - 10.2017
Cashier
Albertsons
07.2014 - 09.2015
Cashier
Allsups
11.2012 - 11.2013
Ged -
Vision in education