Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Kayla Pugliese

Willow Street,PA

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Team Lead

Dutch Wonderland
Lancaster, PA
03.2023 - Current
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Coordinated with store staff to ensure smooth day-to-day operations.
  • Provided guidance and support to team members, helping them develop their skills.
  • Monitored sales performance, identified areas of improvement, and implemented strategies to increase revenue.
  • Conducted regular inventory checks and maintained accurate records of stock levels.
  • Ensured compliance with company policies and procedures in the store.
  • Assisted customers with product selection, providing expert advice on products and services offered by the store.
  • Trained new hires on retail processes, customer service techniques, and safety protocols.
  • Resolved customer complaints promptly and professionally.
  • Managed cash registers, ensuring accuracy in transactions processing.
  • Identified opportunities for process improvements in order to maximize efficiency in the store's operations.
  • Scheduled shifts for employees based on workloads and availability.
  • Supervised staff activities on the shop floor to ensure that all tasks are completed correctly.
  • Performed opening and closing duties as needed, including setting up displays, monitoring security cameras.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Audited merchandise returns to ensure accuracy of information before entering into system.
  • Encouraged a positive working environment through motivating team members and providing feedback when necessary.
  • Collaborated with managers to create effective marketing campaigns aimed at increasing sales volume.

Retail Supervisor

Dutch Wonderland
Lancaster, PA
03.2018 - 03.2023
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Ensured compliance with all safety regulations, policies and procedures.
  • Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
  • Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Performed daily audits of merchandise displays, pricing accuracy and store security measures.
  • Created reports summarizing sales results, trends in customer buying behavior and other relevant metrics.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Dealt with customer complaints and rectified product and service issues.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
  • Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
  • Trained new employees on store policies, customer service techniques, and sales procedures.
  • Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
  • Trained, managed and motivated employees to promote professional skill development.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Counted and balanced registers.
  • Managed inventory levels, reducing stock shortages and overages.
  • Used Point of Sale register system to complete transactions.
  • Processed credit card payments and counted back change and currency with accuracy rate.

Retail Team Member

Dutch Wonderland
Lancaster, PA
07.2016 - 03.2018
  • Greeted customers and provided assistance to them in the store.
  • Assisted customers with product selection, payment, and returns.
  • Performed cashier duties including processing payments, refunds, and exchanges using a POS system.
  • Maintained cleanliness of the store by organizing displays and cleaning up after customers.
  • Stocked shelves with merchandise and ensured that items were properly priced and labeled.
  • Answered customer questions regarding products, prices, availability, product uses, and services.
  • Provided excellent customer service by listening to customer needs and offering solutions.
  • Participated in inventory control activities such as cycle counts and stock rotation.
  • Operated equipment such as scanners, computers, registers, wrapping machines. safely and efficiently according to instructions provided by management team members.
  • Ensured safety of the store environment at all times by following safety protocols established by the organization.
  • Followed all company policies related to security of cash handling procedures.
  • Encouraged other team members when they faced challenging tasks or situations during their shifts.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained attractive merchandise displays to maximize purchases.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Completed assigned training to stay updated on important policies and procedures.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Assisted large number of customers per day in finding or selecting items.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Addressed customer questions and concerns regarding products and services.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Maintained cleanliness and organization of store shelves and displays.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

High School Diploma -

Lampeter-Strasburg Senior High School
Lampeter, PA
05-2017

Skills

  • Point of sale systems
  • Sales strategy development
  • Merchandise Display
  • Team motivation
  • Promotions planning
  • Employee Scheduling

Affiliations

  • Photography
  • Hiking
  • Kayaking
  • Travelling

Accomplishments

  • High School Hero
  • Matthew Conrad Award
  • Color Guard Captain in High School

Certification

  • Forklift Certified - July 2019
  • Golf Cart Certified - March/April 2023

Timeline

Retail Team Lead

Dutch Wonderland
03.2023 - Current

Retail Supervisor

Dutch Wonderland
03.2018 - 03.2023

Retail Team Member

Dutch Wonderland
07.2016 - 03.2018

High School Diploma -

Lampeter-Strasburg Senior High School

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Kayla Pugliese