Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Pyram

Douglasville,GA

Summary

Dynamic IT professional with a proven track record in various aspects of IT operations. Successfully leverages technology to address challenges and optimize processes. Strong communicator and collaborator with a keen aptitude for problem-solving. Demonstrates ability to quickly adapt to new technologies and methodologies. Committed to continuous professional development and staying abreast of industry trends. Eager to contribute expertise and enthusiasm to support organizational objectives and drive success in a dynamic IT environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Priority Bulk Customer Representative

Xfinity Comcast
10.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
  • Walked individuals through basic troubleshooting tasks
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Specialty Sales Electronics

Target
08.2019 - 10.2023
  • Applied knowledge of electronics products to educate prospects and customers
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Displayed merchandise by arranging in appealing ways to boost sales
  • Processed credit and debit card payments to complete customer buying experience
  • Stayed up to date on current promotions, sales and special events to impart such information to customers.

Customer Service Lead

Academy Sports
10.2017 - 08.2020
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
  • Resolved customer service issues using company processes and policies and provided updates to customers
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Education

Bachelor of Science - Information Technology

Kennesaw State University
Kennesaw, GA
12.2024

Skills

  • Technical Support
  • Excellent Communication
  • MS Office
  • Sales expertise
  • Problem-solving skills
  • Project planning and development
  • Java programming skills
  • Python Programming Language
  • Technical Writing
  • Data Analysis

Certification

  • Technical Support Fundamentals - Google - 2021 May

Timeline

Priority Bulk Customer Representative

Xfinity Comcast
10.2022 - Current

Specialty Sales Electronics

Target
08.2019 - 10.2023

Customer Service Lead

Academy Sports
10.2017 - 08.2020

Bachelor of Science - Information Technology

Kennesaw State University

Similar Profiles

CREATE PROFILE
Kayla Pyram