Kayla Qualls
Portales,NM
Summary
Reliable and adaptable Customer Service expert with over ten years of experience in customer-facing roles. Proficient in customer interactions, guest satisfaction, and management. A fast learner who is knowledgeable of Microsoft Office, Point-of-Sales software, and report writing. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with detail oriented approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
12
12
years of professional experience
Work History
Child Youth Program Assistant
Chavez CDC-Cannon AFB, NM
08.2023 - Current
- Supervised and cared for children ranging in age from infants to school-age, ensuring their safety and well-being
- Planned and implemented age-appropriate activities to promote physical, social, emotional, and cognitive development
- Maintained a clean and organized environment by regularly sanitizing toys, equipment, and play areas
- Established positive relationships with parents/guardians through effective communication and regular updates on child's progress
- Assisted with meal preparation and feeding according to dietary guidelines provided by parents/guardians
- Created a nurturing atmosphere where children felt comfortable expressing themselves creatively through arts and crafts projects
- Managed behavior effectively using positive reinforcement techniques to encourage good manners, cooperation, and conflict resolution skills
- Implemented daily routines that promoted independence in self-care tasks such as dressing, toileting, and handwashing
- Collaborated with other childcare staff members to ensure smooth transitions between activities throughout the day
- Attended training sessions on child development topics such as first aid/CPR certification renewal or behavior management strategies
- Demonstrated flexibility in adapting caregiving techniques based on each child's unique personality traits or learning styles
- Encouraged imaginative play by providing a variety of stimulating toys/games that fostered creativity and problem-solving skills
- Supported early literacy development by reading books aloud to children individually or during group storytime sessions
- Assisted in potty training efforts by following established methods and providing positive reinforcement for successful attempts
- Implemented safety protocols such as regular fire drills, childproofing measures, and emergency preparedness plans
- Promoted healthy eating habits by offering nutritious snacks/meal options and modeling good food choices during meal times
- Encouraged physical activity through outdoor playtime, games, or structured exercises appropriate for each age group
- Communicated effectively with children using age-appropriate language and active listening skills to understand their needs/wants
- Demonstrated patience and understanding when dealing with challenging behaviors or emotional outbursts from children in my care.
Front Desk Clerk/Housekeeper
Caprock Inn-Cannon AFB, NM
01.2022 - 08.2023
- Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
- Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
- Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
- Coordinated with housekeeping staff to ensure clean and well-maintained rooms for incoming guests
- Managed the front desk area during high-volume periods, effectively handling multiple tasks while maintaining a calm demeanor
- Processed guest payments accurately using cash handling procedures and credit card authorization systems
- Informed guests about hotel amenities, policies, and procedures upon arrival to enhance their overall stay experience
- Closely monitored room availability using reservation software system, maximizing occupancy rates through efficient management of bookings
- Collaborated with other departments such as housekeeping and maintenance to address guest requests or resolve any issues that may arise during their stay
- Leveraged interpersonal skills when dealing with difficult customers or challenging situations at the front desk
- Maintained confidentiality of all guest information in accordance with privacy regulations
- Possessed strong organizational abilities in managing daily administrative tasks such as filing paperwork or updating spreadsheets
- Managed guest complaints or issues effectively, escalating when necessary to ensure prompt resolution and guest satisfaction
- Maintained accurate records of room inventory and availability, updating information in real-time for efficient management of reservations
- Demonstrated strong attention to detail by verifying guest identification and credit card information during check-in process
- Utilized problem-solving skills to address any technical issues related to key cards or electronic door locks for guests.
Deli/Bakery Associate
102 W Octagon St-Cannon AFB, NM
05.2016 - 01.2022
- Helped customers with purchases of deli and bakery products
- Answered questions they have about any of the products
- Made sure work space is clean and clear of hazards
- Used proper safety procedures in handling products, knives, and cleaning supplies.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Registration Clerk
Adelante Development Center-Artesia, NM
08.2015 - 05.2016
- Greeted students and instructors upon entrance
- Answered any questions or complaints they may have
- Gave them student packets and information on the facility
- Filed and organized paperwork
- Submitted work orders and/or complaints through email and phone calls.
Cashier
Walmart-Roswell, NM
10.2012 - 08.2015
- Greeted customers
- Assisted them with their purchases
- Helped them with their bags
- Processed the method of payment
- Sometimes helped the customers to their vehicles.
Education
GED - Basic Education
Clovis Community College
Clovis, NM12.2009
Skills
- Approachable
- Fast Learner
- Flexible and adaptable
- Reliable and dependable
- Safety standards training
- Good customer service skills
- Good mathematical skills
- Accurate cash handling
- Microsoft Word
- Microsoft Office
- Phone Etiquette
- Basic Math
- Merchandising
- Cake decorating
- Cashiering
- Food Preparation
- Curriculum Planning
- Team interaction
- Age-Appropriate Activities
- Activity implementation
- Positive Reinforcement
Additional Information
I have a desire to learn new things and be able to do any job to the best of my ability. When I am working, I try to give 110% and do exceptional work.
Assessments
- Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues
- Sales skills, Proficient, 08/01/20, Influencing and negotiating with customers
- Data entry: Attention to detail, Proficient, 05/01/23, Maintaining data integrity by detecting errors
- Management & leadership skills: Impact & influence, Proficient, 07/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
Timeline
Child Youth Program Assistant
Chavez CDC-Cannon AFB, NM
08.2023 - Current
Front Desk Clerk/Housekeeper
Caprock Inn-Cannon AFB, NM
01.2022 - 08.2023
Deli/Bakery Associate
102 W Octagon St-Cannon AFB, NM
05.2016 - 01.2022
Registration Clerk
Adelante Development Center-Artesia, NM
08.2015 - 05.2016
Cashier
Walmart-Roswell, NM
10.2012 - 08.2015
GED - Basic Education
Clovis Community College
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