Kayla Quiroz
Resaca,GA
Summary
Experienced licensed practical nurse with a comprehensive background in patient assessment, medication administration, and health education. Committed to effective communication with patients and families, ensuring adherence to care plans and enhancing overall patient satisfaction.
Overview
11
11
years of professional experience
Work History
Licensed Practical Nurse
Advent Health Gordon
02.2026 - Current
- Performed physical assessments, including vital signs and health history documentation.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Documented patient information accurately in electronic health record systems.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Administered medications and treatments according to established protocols.
- Maintained a safe environment by following infection control policies and procedures.
- Conducted regular rounds to assess the status of assigned patients.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Assisted in patient education regarding health management and medication adherence.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
Patient Consumer Access Representative
Advent Health Gordon
07.2022 - 02.2026
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Secured signatures for privacy laws and consent for treatment, ensuring compliance with regulations.
- Gathered and organized patient registration paperwork for processing, and placed identification bands on patient.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Handled patient inquiries and complaints, directing them to appropriate medical staff for resolution.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Patient Service Rep / Back Office Tech
Harbin Clinic
01.2019 - 08.2021
- Utilized Athena system for efficient patient data management.
- Answered incoming patient calls regarding appointments, medication refills, lab/imaging results, and billing inquiries to ensure timely communication.
- Coordinated with specialists to facilitate patient referrals, enhancing continuity of care.
- Schedule patient tests/procedures ordered by the providers
- Experience in billing / coding for medical charges
- File insurance claims that have yet to be submitted or file corrected claims
- Monitor insurance claims and assist providers in correcting billing codes for claims to be processed
- Triage patients by taking vitals, reviewing medications, and preparing rooms for providers to support efficient patient flow.
Dispatcher
Telecommunicator, Gordon County E-911
01.2016 - 11.2017
- Answer all emergency calls from the public requesting police, fire, EMS or other emergency service agencies
- Collected caller information, reported problem, and input into the computer aided dispatching system (C.A.D)
- Provided pre-arrival medical, police and fire safety instructions with an Emergency Medical Dispatch (EMD) certification
- Input data for warrant hits, missing persons, stolen vehicles, articles, securities, and probation and parole responses into the National Crime Information Center (NCIC) database and the Georgia Crime Information Center (GCIC)
- Monitor multiple radio frequencies at one time and keep precise emergency call logs and accurate call for service entries
- Dispatched units based on call type.
Education
BCLS , ACLS, And PALS Certified.
Advent Health Gordon
01-2026
Practical Nursing Diploma - Healthcare Science
Georgia Northwestern Technical College
Rome, GA07-2023
EMS Professions Diploma - Emergency Medical Technology
Georgia Northwestern Technical College
Calhoun, GA12-2014
High School Diploma -
Gordon Central High School
Calhoun, GA05-2007
Skills
- Customer Service
- Problem-Solving
- Multitasking and organization
- Verbal and Written Communication
- Documenting and Recording Information
- Registration and Scheduling
- Microsoft Office
- Patient Triaging
- Specimen Collection
- Epic System
- Medication Management
- Patient Charting
Timeline
Licensed Practical Nurse
Advent Health Gordon
02.2026 - Current
Patient Consumer Access Representative
Advent Health Gordon
07.2022 - 02.2026
Patient Service Rep / Back Office Tech
Harbin Clinic
01.2019 - 08.2021
Dispatcher
Telecommunicator, Gordon County E-911
01.2016 - 11.2017
BCLS , ACLS, And PALS Certified.
Advent Health Gordon
Practical Nursing Diploma - Healthcare Science
Georgia Northwestern Technical College
EMS Professions Diploma - Emergency Medical Technology
Georgia Northwestern Technical College
High School Diploma -
Gordon Central High School