Kayla Ramirez
Summary
Dynamic professional with a proven track record in property management and customer relationship management. Skilled in payment processing and adept at conflict handling. Excelling in tenant satisfaction and streamlining operations. Leveraging expertise in Entrata and strong administrative abilities, consistently improving service deliveries and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Community Manager
Asset Living
12.2020 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Sales Associate
Dillard's
07.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Cashier
El Rancho Supermercado
05.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Sam Houston High School
Arlington, TX02.2021
Skills
- Payment Processing
- Property Management
- Records and database administration
- Website Management
- Document Control
- Expertise in [Entrata, OneSite & Resman]
- Tenant and eviction laws
- Administrative abilities
- Written and verbal communication
- Customer Relationship Management
- Conflict handling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Community Manager
Asset Living
12.2020 - Current
Sales Associate
Dillard's
07.2020 - 12.2020
Cashier
El Rancho Supermercado
05.2018 - 02.2020
High School Diploma -
Sam Houston High School
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