Kayla Ramirez
Philadelphia,PA
Summary
Experienced banking professional with a strong background in customer service, financial advising, and team leadership. Skilled in cross-selling, problem-solving, and building lasting client relationships in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Associate Personal Roving Banker
Wells Fargo
09.2024 - Current
- Cross-sold bank products and services to meet customer needs and provide options.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Administrative Assistant
Zuppler
Philadelphia, PA, PA
04.2024 - 09.2024
- Developed and maintained filing systems for confidential documents and records.
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Directed customer inquiries to appropriate department personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Supervisor
Duty Free Store
06.2023 - 04.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided supportive link between external customers and internal operations.
Relationship Banker
Santander Bank USA
12.2020 - 05.2023
- Opened, closed and updated accounts for customers.
- Met with customers to discover financial needs and provide product recommendations.
- Called customers to make aware of current bank promotions.
- Generated business through customer profiling, cross-selling and initiating new business relationships within community
- Executed wire transfers of funds.
- Informed customers of procedures for applying for services, such as ATM cards, direct deposit of checks and certificates of deposit.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Worked with clients to address and respond to client and partnership management issues.
Teller Supervisor
SANTANDER BANK
09.2019 - 12.2020
- Examined checks for endorsements and to verify other information, such as dates, bank names,identification of persons receiving payments and legality of documents
- Monitored bank vaults to ensure cash balances were correct.
- Entered customer transactions into computers to record transactions and issue computer-generatedreceipts
- Resolved problems and discrepancies concerning customers' accounts.
- Identified transaction mistakes when debits and credits did not balance.
- Counted currency, coins and checks received, by hand and using currency-counting machine, to preparethem for deposit and shipment to branch banks and Federal Reserve Bank
- Received mortgage, loan and public utility bill payments, verified payment dates and amounts due.
- Answered telephones to assist customers with questions and inquiries.
- Balanced currency, coin and checks in cash drawers at ends of shifts.
- Promoted bank products and services to consistently meet cross-selling goals.
Sales Associate Team Leader
EASY PICKINGS
01.2018 - 09.2019
- Operated cash register and POS to process sales transactions and handle payments.
- Followed checklist to complete retail store opening and closing activities.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentationstandards
- Alerted management to potential security issues, supporting loss prevention and reducing shrink.
- Performed cleaning tasks, keeping store neat and organized.
- Trained new employees on company policies and strong sales techniques.
Lead Cashier
FLYNN & O'HARA
06.2017 - 09.2019
- Delivered quick, professional and friendly check-out experience to customers.
- Assisted managers with store training to promote smooth operations.
- Explained check-out system to customers, speeding up operations.
- Trained new cashiers by demonstrating procedures for exchanging money, checking guests out andinteracting with customers
- Restocked shelves, supplies and display cases to maintain functionality.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted cash drawers at beginning of shifts to verify correct amounts.
Manager
RITA'S
02.2017 - 05.2018
- Trained new employees on POS system and customer service procedures
- Regularly maintained store decor and inventory
- Attended community events to promote the company
- Effectively and efficiently completed all financial transactions for customers
Cashier
SEAR'S
09.2017 - 04.2018
- Greeted and informed customers of products, fostering positive store experiences.
- Processed cash, check and credit cards for customer purchases.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
High School Diploma -
Tacony Academy Charter High School
Philadelphia, PASkills
- Financial advising
- Problem solving
- Customer service
- Communication skills
- Reviewing documents
- Strategic planning
- Operations management
- Time management
Languages
Spanish and English
Timeline
Associate Personal Roving Banker
Wells Fargo
09.2024 - Current
Administrative Assistant
Zuppler
04.2024 - 09.2024
Supervisor
Duty Free Store
06.2023 - 04.2024
Relationship Banker
Santander Bank USA
12.2020 - 05.2023
Teller Supervisor
SANTANDER BANK
09.2019 - 12.2020
Sales Associate Team Leader
EASY PICKINGS
01.2018 - 09.2019
Cashier
SEAR'S
09.2017 - 04.2018
Lead Cashier
FLYNN & O'HARA
06.2017 - 09.2019
Manager
RITA'S
02.2017 - 05.2018
High School Diploma -
Tacony Academy Charter High School