Kayla Ramon
Donna,TX
Summary
Motivated professional with successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking and meeting deadlines. Areas of knowledge include time management, winning and retaining customers. Hardworking professional with great conflict resolution skills and proactive mentality.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Golden Logistics LLC
WESLACO, TX
04.2025 - Current
- Executed efficient package deliveries to designated locations within scheduled timeframes.
- Safely loaded and unloaded packages, adhering to proper handling techniques.
- Utilized GPS technology to navigate routes and enhance delivery efficiency.
Management Trainee
Enterprise Holdings
HARLINGEN , TX
12.2021 - 01.2025
- Managed vehicle inventory to ensure optimal availability and minimize downtime.
- Reviewed completed work for consistency and quality assurance.
- Coordinated maintenance schedules with service providers for efficient operations.
- Processed rental agreements accurately to enhance customer satisfaction.
- Analyzed customer feedback to identify improvement opportunities and resolve issues promptly.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- Trained new employees on company policies to facilitate smooth onboarding.
- Developed strong customer service skills through daily interactions with clients.
Store Manager
Ross Dress for Less
Cedar Park, TX
02.2015 - 06.2020
- Achieved promotions from Front-End Supervisor to Store Manager within 5 years.
- Oversaw daily store operations, ensuring strict adherence to company policies.
- Supervised and trained staff to uphold exceptional customer service standards.
- Enhanced store presentation through effective visual merchandising strategies.
- Optimized workforce efficiency by developing comprehensive employee schedules.
- Drove sales and customer engagement through coordinated promotional activities.
- Recruited, trained, and supervised new employees for operational effectiveness.
- Monitored financial performance and adhered to budgetary guidelines for expenses.
Education
Bachelor of Science - Organizational Leadership
South Texas College
McAllen, TX05-2018
Skills
- Verbal and written communication
- Attention to detail
- Client relationship management
- Spanish fluency
- Dependability
- Time management
- Team collaboration
- Organizational skills
- Problem solving
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Delivery Driver
Golden Logistics LLC
04.2025 - Current
Management Trainee
Enterprise Holdings
12.2021 - 01.2025
Store Manager
Ross Dress for Less
02.2015 - 06.2020
Bachelor of Science - Organizational Leadership
South Texas College
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