Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Hi, I’m
KAYLA RAMOS
Stockton,CA
Summary
Overview
15
years of professional experience
1
Certificate
Work History
A & C The Captain's Anchor, Inc.Stockton, CA
Customer Service Representative
02.2018 - Current
Job overview
- Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Increased bar revenue by 25% within first year by implementing new cocktail recipes and upselling techniques.
The Establishment SaloonStockton, CA
Sales Representative
05.2015 - 02.2018
Job overview
- Processed cash, credit card and voucher payments using POS terminals.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Input orders into POS system quickly and accurately during peak periods.
- Developed, maintained and utilized diverse client base.
- Increased customer satisfaction ratings by 25% within first year by implementing new cocktail recipes and upselling techniques.
Duck Creek Of California, Inc.Lodi, CA
Receptionist
11.2014 - 03.2015
Job overview
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Retrieved messages from voice mail and forwarded to appropriate personnel.
- Responded to inquiries from callers seeking information.
- Improved inventory management by 20%.
Rinaldi's Market Linden, CA
Food Service Worker
11.2008 - 03.2014
Job overview
- Shared new products and promotions with customer to encourage sales.
- Rotated stock on shelves, reducing stock waste and minimizing store losses.
- Trained new staff to accurately prepare deli items and provide excellent customer service.
- Developed and maintained positive relationships with customers to enhance service.
- Increased sales by 15% within first quarter by suggesting additional products to customers and providing excellent customer service.
Education
Lincoln Technical AcademyLodi, CA
Certificate of Higher Education from Medical Assisting
2016
University Overview
- Coursework in both the administrative and clinical areas of medical facilities, hospitals, and offices.
- Elected to coordinate for American Red Cross Blood Drive.
Skills
- Multi-tasking
- Energetic work ethic
- Active listening
- Problem-solving
- Friendly customer service
- Data entry
- Effective workflow management
- Customer-focused
- Training and mentoring
- Time management
- Interpersonal Communication
Certification
- RBS Servers Training - 11/15/2022 - 11/15/2025
- CA Food Handler Card, Premier Food Safety
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The past cannot be changed. The future is yet in your power."
Timeline
Customer Service Representative
A & C The Captain's Anchor, Inc.
02.2018 - Current
Sales Representative
The Establishment Saloon
05.2015 - 02.2018
Receptionist
Duck Creek Of California, Inc.
11.2014 - 03.2015
Food Service Worker
Rinaldi's Market
11.2008 - 03.2014
Lincoln Technical Academy
Certificate of Higher Education from Medical Assisting