Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Ramos

Alma,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Adminstrative Support/Engagement Specialist

Unison Behavioral Health
01.2024 - Current
  • Participated in industry events and conferences as a representative of the company, strengthening professional networks while staying informed on emerging trends relevant to the role.
  • Analyzed data to identify trends and opportunities for improvement in customer engagement processes.
  • Introduced creative solutions for streamlining internal processes, leading to improved efficiency within the team.
  • Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
  • Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.

Victim Advocate

Child Advocacy Of Coffee County
05.2012 - 01.2024
  • Evaluated program effectiveness through data analysis and client feedback surveys, identifying areas for improvement.
  • Managed grant applications by identifying funding opportunities, preparing proposals, tracking deadlines, and reporting on program success.
  • Enhanced community awareness of available resources by organizing outreach events and presentations on victim advocacy programs.
  • Maintained detailed case records, ensuring accuracy and confidentiality in accordance with legal requirements and organizational policies.
  • Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
  • Promoted a culture of empathy within the organization, emphasizing the importance of understanding and respecting each victim''s unique experience.
  • Increased victim satisfaction rates with provided services through regular follow-ups and ongoing communication regarding case progress.
  • Streamlined referral processes to relevant organizations, facilitating timely access to necessary medical, financial, or therapeutic resources.
  • Assisted law enforcement in investigations, conducting interviews with victims and witnesses for accurate case documentation.
  • Offered guidance on navigating complex systems by providing information about available resources and assisting with paperwork completion when necessary.
  • Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
  • Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal process.
  • Coordinated training sessions for volunteers and new staff members on best practices in victim advocacy, enhancing overall team effectiveness.
  • Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
  • Developed partnerships with local agencies such as shelters, hospitals, or mental health providers to improve access to essential services for clients.
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.

Education

Associate of Arts - Early Childhood Education

South Georgia State College
Douglas, GA
12.2023

Skills

  • Community Relationship Building
  • Problem-Solving
  • Decision-Making
  • Schedule Coordination
  • Customer Service
  • Data Entry
  • Self Motivation
  • Communication Management
  • Multitasking
  • Team Collaboration
  • Creative Strategies
  • Professionalism
  • Community Relations

Timeline

Adminstrative Support/Engagement Specialist

Unison Behavioral Health
01.2024 - Current

Victim Advocate

Child Advocacy Of Coffee County
05.2012 - 01.2024

Associate of Arts - Early Childhood Education

South Georgia State College

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Kayla Ramos