Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Rand

Dallas

Summary

Committed [Health care giver] offers 6 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort, and dignity. Well-versed in direct patient care and recordkeeping.

Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele.

Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

McDonalds
08.2023 - 11.2023
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier

Brooklyn Pizzeria
06.2023 - 11.2023
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.

Home Health Caregiver

Woodlands Senior Living
03.2023 - 05.2023
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Developed and implemented care plans for clients.
  • Transported clients for medical and personal outings.

Call Center Representative

Five Solutions
02.2020 - 07.2020
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered prompt service to prioritize customer needs.
  • Implemented and developed customer service training processes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Team Member

KFC
05.2018 - 01.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

GED -

Langham Creek High School
Katy, TX
05.2016

Skills

  • Customer service
  • Phone etiquette
  • Communication skills
  • Microsoft Office
  • Microsoft Excel
  • Sales
  • Computer skills
  • Organizational skills
  • Microsoft Word
  • Data entry
  • Typing
  • Computer Literacy
  • Office Administration
  • Medical Office Experience
  • Caregiving
  • Medical Scheduling
  • Medical Records
  • Product restocking
  • Drawer balancing
  • Returns processing
  • Customer relations
  • Written and verbal communication
  • Multitasking and organization
  • Customer assistance

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Food Handler Certification (FHC) - State or County Health Departments.
  • First Aid Certification
  • ServSafe Food Handler's Certification
  • CPR/AED Certification

Timeline

Cashier

McDonalds
08.2023 - 11.2023

Cashier

Brooklyn Pizzeria
06.2023 - 11.2023

Home Health Caregiver

Woodlands Senior Living
03.2023 - 05.2023

Call Center Representative

Five Solutions
02.2020 - 07.2020

Team Member

KFC
05.2018 - 01.2019

GED -

Langham Creek High School

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Kayla Rand