Kayla Ransom
Houston,TX
Summary
Results-driven Claims Professional with over a decade of expertise in managing third-party bodily injury and litigation claims. Strong command of customer communication, combined with advanced research and analytical abilities to navigate complex claims scenarios. Recognized for exceptional interpersonal skills and a proactive approach to problem-solving, consistently identifying and implementing effective claims resolutions that enhance customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Litigation Consultant
ALLSTATE
08.2021 - Current
- Develops comprehensive litigation strategy and action plans for claims with in house and retained counsel.
- Conducts claim analysis of coverage, liability and damages and assess risk to resolve within personal settlement authority of $50,000
- Works with defense counsel to create discovery plan, which includes depositions, expert retention,IME, record reviews and accident reconstruction for 3rd party claims
- Average monthly closure rate of 100% of all pending claims
- Completes risk assessment and prepares and presents recommendations for litigated claims for review with management
Complex Auto Adjuster
SOUTHERN GENERAL AGENCY
05.2020 - 07.2021
- Performed thorough investigations to establish liability in automobile accidents by gathering recorded statements, securing police reports, arranging appraisals, collecting scene and vehicle damage photographs, and leveraging ISO ClaimsSearch to review prior loss history.
- Managed and resolved litigation claims by utilizing information obtained from depositions, interrogatories etc. as well as conferring with Defense Counsel for strategy and direction.
- Resolved low impact to moderately complex bodily injury claims for unrepresented and attorney represented claimants with settlement authority up to policy limits.
Liability Supervisor
GEICO
03.2019 - 02.2020
- Managing a team of 6-10 claims adjusters handling first and third party auto and RV property damage claims and first party medical claims.
- Evaluates overall performance of team as well as individuals. Conduct weekly one on one meetings, call monitoring and file reviews to provide feedback and coaching to team members.
- Successfully improved team’s monthly average file closures by 40% in just under 3 months.
- Led team to number 1 team in department in customer satisfaction by maintaining an average of 80% customer satisfaction based upon survey results.
Claims Examiner
GEICO
05.2015 - 03.2019
- Performed thorough investigations to establish liability in automobile accidents by gathering recorded statements, securing police reports, arranging appraisals, collecting scene and vehicle damage photographs, and leveraging ISO ClaimsSearch to review prior loss history.
- Efficiently managed a caseload of 300 pending claims, achieving a 75% closure rate for COLL, COMP, PD, and UBI/BI exposures.
- Ranked as a top quartile adjuster in file and negotiation call quality by maintaining a monthly average of 98% in both metrics in the BI department.
- Analyzed and determined appropriate coverage based on account specific requirements, identification of coverage issues and applicable conditions.
- Attended mediations and trials with settlement authority in excess of $25,000 and settled complex UBI/BI/PD exposures.
- Managed Litigation Claims to include the development of strategy and direction of Defense Counsel and technical experts.
Education
Paralegal -
CENTER FOR ADVANCED LEGAL STUDIES
Houston, TX06.2010
B.A. - Legal Studies
UNIVERSITY OF WEST FLORIDA
Pensacola, FL08.2006
Skills
- Analytical problem-solving
- Strong attention to detail
- Team leadership
- Goal-oriented planning
- Problem-solving skills
Certification
- Texas All Lines Adjuster
- Florida Non-Resident All Lines Adjuster
- Lean Six Sigma Yellow Belt
Timeline
Sr. Litigation Consultant
ALLSTATE
08.2021 - Current
Complex Auto Adjuster
SOUTHERN GENERAL AGENCY
05.2020 - 07.2021
Liability Supervisor
GEICO
03.2019 - 02.2020
Claims Examiner
GEICO
05.2015 - 03.2019
B.A. - Legal Studies
UNIVERSITY OF WEST FLORIDA
Paralegal -
CENTER FOR ADVANCED LEGAL STUDIES
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