Kayla Rapp
Lakehills,TX
Summary
Efficient billing professional with 10 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Affordable Care Inc., LLC
08.2023 - Current
- Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
- Reconciled accounts receivable to general ledger.
- Audited and corrected billing and posting documents for accuracy.
- Researched and resolved billing discrepancies to enable accurate billing.
- Posted and adjusted payments from insurance companies.
Dental Collector
KOS Services
09.2022 - 08.2023
- Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
- Enhanced revenue collection rates by diligently monitoring outstanding accounts, initiating timely follow-ups, and negotiating payment plans with patients.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled accounts receivable to general ledger.
- Posted and adjusted payments from insurance companies.
Patient Account Manager
Texas Orthopedic And Sports Medicine
07.2020 - 09.2022
- Monitored key performance indicators to ensure continuous improvement in the Patient Account Management department.
- Implemented effective collection strategies to minimize revenue loss due to uncollected payments or writeoffs.
- Provided exceptional customer service, addressing all patient inquiries with professionalism and empathy.
- Oversaw daily operations of the Patient Account Management team, monitoring workload distribution and providing guidance as needed.
- Established strong working relationships with insurance carriers, streamlining claim processing procedures for faster reimbursements.
- Reduced outstanding accounts receivable balances through diligent follow-up on unpaid claims and denials.
Medical Billing Specalist
Texas Orthopedic And Sports Medicine
06.2019 - 05.2020
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Medical Biller, Accounts Receivable
Advanced Revenue Management
08.2018 - 03.2019
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
- Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
- Collaborated with the collections department to address overdue accounts and recover outstanding payments.
- Posted payments and collections on regular basis.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Education
No Degree - General Studies
Lone Star College System
Spring, TXHigh School Diploma -
Tomball High School
Tomball, TX05.2008
Skills
- Claims Processing
- Claim submission
- Payment posting
- Accounts receivable management
Timeline
Billing Specialist
Affordable Care Inc., LLC
08.2023 - Current
Dental Collector
KOS Services
09.2022 - 08.2023
Patient Account Manager
Texas Orthopedic And Sports Medicine
07.2020 - 09.2022
Medical Billing Specalist
Texas Orthopedic And Sports Medicine
06.2019 - 05.2020
Medical Biller, Accounts Receivable
Advanced Revenue Management
08.2018 - 03.2019
No Degree - General Studies
Lone Star College System
High School Diploma -
Tomball High School
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