Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kayla Rapp

Magnolia

Summary

Efficient billing professional with 15 years of experience. Productive and diligent, with a passion for resolving discrepancies through attention to detail and creative problem-solving.

Passionate about perpetuating company values through an impeccable work ethic and drive.

Overview

7
7
years of professional experience

Work History

RCM Account Manager

Gen4 Dental Partners
11.2024 - Current
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Increased revenue by identifying and resolving billing errors in a timely manner.
  • Reached out to insurance companies to verify coverage.
  • Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
  • Streamlined the revenue cycle process for improved efficiency and faster payment collection.
  • Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
  • Identified and resolved payment issues between patients and providers.
  • Improved cash flow with diligent follow-up on pending claims and appeals processes.
  • Reduced outstanding account balances by implementing effective collection strategies.
  • Conducted detailed analyses of revenue cycle metrics, identifying trends and developing action plans to address areas of concern.
  • Reduced turnaround time for claim submissions, ensuring compliance with healthcare regulations through diligent documentation.

BILLING SPECIALIST

Affordable Care Inc., LLC
08.2023 - 11.2024
  • Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
  • Reconciled accounts receivable to general ledger.
  • Audited and corrected billing and posting documents for accuracy.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Posted and adjusted payments from insurance companies.

DENTAL COLLECTOR

KOS Services
09.2022 - 08.2023
  • Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
  • Enhanced revenue collection rates by diligently monitoring outstanding accounts, initiating timely follow-ups, and negotiating payment plans with patients.
  • Audited and corrected billing and posting documents for accuracy.
  • Reconciled accounts receivable to general ledger.
  • Posted and adjusted payments from insurance companies.

PATIENT ACCOUNT MANAGER

Texas Orthopedic And Sports Medicine
07.2020 - 09.2022
  • Monitored key performance indicators to ensure continuous improvement in the Patient Account Management department.
  • Implemented effective collection strategies to minimize revenue loss due to uncollected payments or writeoffs.
  • Provided exceptional customer service, addressing all patient inquiries with professionalism and empathy.
  • Oversaw daily operations of the Patient Account Management team, monitoring workload distribution and providing guidance as needed.
  • Established strong working relationships with insurance carriers, streamlining claim processing procedures for faster reimbursements.

MEDICAL BILLING SPECIALIST

Texas Orthopedic And Sports Medicine
06.2019 - 05.2020
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Located errors and promptly refiled rejected claims.
  • Identified and resolved patient billing and payment issues.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.

MEDICAL BILLER, ACCOUNTS RECEIVABLE

Advanced Revenue Management
08.2018 - 03.2019
  • Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
  • Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
  • Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
  • Collaborated with the collections department to address overdue accounts and recover outstanding payments.
  • Posted payments and collections on regular basis.
  • Communicated with insurance providers to resolve denied claims and resubmitted.

Education

No Degree - General Studies

Lone Star College System
Spring, TX

High School Diploma - undefined

Tomball High School
Tomball, TX
05.2008

Skills

  • Claims processing
  • Claim submission
  • Payment posting
  • Accounts receivable managemen
  • Verbal and written communication
  • Virtual training

Additional Information

PMS knowledge

  • Open dental
  • Dentrix Enterprise
  • Dentrix
  • Dentrix Ascend
  • Eaglesoft
  • Curve
  • Softdent

Timeline

RCM Account Manager

Gen4 Dental Partners
11.2024 - Current

BILLING SPECIALIST

Affordable Care Inc., LLC
08.2023 - 11.2024

DENTAL COLLECTOR

KOS Services
09.2022 - 08.2023

PATIENT ACCOUNT MANAGER

Texas Orthopedic And Sports Medicine
07.2020 - 09.2022

MEDICAL BILLING SPECIALIST

Texas Orthopedic And Sports Medicine
06.2019 - 05.2020

MEDICAL BILLER, ACCOUNTS RECEIVABLE

Advanced Revenue Management
08.2018 - 03.2019

No Degree - General Studies

Lone Star College System

High School Diploma - undefined

Tomball High School

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