Kayla Ray
Great Falls,MT
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure. Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.
Overview
6
6
years of professional experience
Work History
United States Air Force
Department Of Defence
08.2019 - 10.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Assisted other airmen and provided supplementary instruction.
- Calculated maneuvers and provided commander with operational and situational reports along with depth, range and system statuses.
- Conducted passive and active sonar searches for suspected targets.
Business Co-Owner
Margarita Man Of Sacramento
12.2017 - 08.2019
- Developed long-term relationships with key clients, vendors and service providers.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Implemented strategic plans to improve performance and increase client acquisition.
- Created systems and procedures to streamline business processes and optimize resources.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
Cook
Rubios Costal Grill
02.2018 - 06.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
Education
Bachelor of Science - Cyber Security
American Public University System
Charles Town, WV12.2025
High School Diploma -
Capital Christian High School
Sacramento, CA05.2019
Skills
- Critical Thinking
- Multitasking
- Customer Relations
- Verbal Communication
- Organizational Skills
- Attention to Detail
- Performance Improvement
- Interdepartmental Communication
- Troubleshooting
- Works Well Under Pressure
- Team Collaboration
Timeline
United States Air Force
Department Of Defence
08.2019 - 10.2023
Cook
Rubios Costal Grill
02.2018 - 06.2019
Business Co-Owner
Margarita Man Of Sacramento
12.2017 - 08.2019
Bachelor of Science - Cyber Security
American Public University System
High School Diploma -
Capital Christian High School
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