Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kayla Ray

Marquette,Michigan

Summary

Considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Effective at working in fast-paced environments to restock and appealingly arrange merchandise. Upbeat and friendly team player with a good attitude and willingness to take on any task. Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Reliable and upbeat, and successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Morning Stocker

Menards
02.2014 - 10.2014
  • Labeled boxes, crates, and containers with accurate order information, destinations, and codes to minimize errors.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Maintained effective team member communication.
  • Carried and lifted heavy, awkward objects at different heights.
  • Assisted customers in the Electrical Department.
  • Maintained store assets with effective loss-prevention strategies.
  • Labeled products, rotated stock, and fronted merchandise for an appealing display.
  • Unloaded, sorted, and stocked merchandise according to store layout and product placement.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Safely and securely loaded items to prevent damage during transport.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Followed orders precisely for correct items, sizes and quantities.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Marked stock with identification tags and labels to outline information such as storage locations.

Cashier

Safeway
06.2012 - 11.2012
  • Identified and resolved discrepancies and errors in customer accounts.
  • Set up new sales displays each week with fresh merchandise.
  • Operated cash register to record transactions accurately and efficiently.
  • Stocked, tagged and displayed merchandise as required.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.

Bakery Worker

Safeway
01.2012 - 05.2012
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Managed several customer orders daily, in person, through email, and over the phone.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Recommended complementary purchases to customers, increasing revenue.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Improved overall efficiency by assisting with staff training initiatives, sharing industry knowledge, and best practices with colleagues.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
  • Wrapped, boxed and weighed bakery department products.
  • Boosted productivity levels by regularly maintaining baking equipment, ensuring proper functioning at all times for uninterrupted operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Front End Courtesy Clerk

Safeway
06.2011 - 04.2012
  • Demonstrated adaptability by assisting in various departments as needed, providing additional support during peak hours or staff shortages.
  • Met existing customers to review current services and expand sales opportunities.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Assisted in unloading trucks and stocking shelves with new products.
  • Supported a friendly shopping experience by greeting customers upon entering the store and providing helpful directions when needed.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Supported loss prevention efforts by monitoring self-checkout lanes for potential theft or misuse of equipment.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Reduced wait times for customers through quick and accurate scanning of items at the checkout line.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Assisted customers with checkout process to foster prompt and smooth transactions.

Education

High School Diploma -

Marquette Senior High School
Marquette, MI
06.2011

Skills

  • Loading and unloading
  • Sales Support
  • Stocking
  • Safety processes and procedures
  • Multi-Line Phone Systems
  • Complaint Handling
  • Customer Data Confidentiality
  • Customer Transactions
  • Item Ticketing and Pricing
  • Flexible Schedule

Additional Information

While my employment history is sparse, I have spent the last 11 years of my life as a mother, and the last five years as a single mother. I am hard-working, decisive, efficient, self-reliant, trustworthy, and a leader. I can, and will, take initiative and work well under pressure. Motherhood is not considered a career, but it has many roles under one umbrella. I have run a household since I was 19, have excellent management skills, know how to diffuse difficult situations and work well with others. I am also a bodybuilder and avid hiker, so I am physically able to do hard things, and have the mental fortitude not to back down from hard things. I am driven, disciplined, focused and thrive in challenging enviroments.

Timeline

Morning Stocker

Menards
02.2014 - 10.2014

Cashier

Safeway
06.2012 - 11.2012

Bakery Worker

Safeway
01.2012 - 05.2012

Front End Courtesy Clerk

Safeway
06.2011 - 04.2012

High School Diploma -

Marquette Senior High School

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Kayla Ray