Summary
Overview
Work History
Education
Skills
Timeline
Disclaimer
STATEMENT IN SUPPORT OF CLAIM
SECTION I: VETERAN/BENEFICIARY'S IDENTIFICATION INFORMATION
SECTION II: REMARKS
SECTION II: REMARKS (Continued)
PRIVACY ACT INFORMATION
RESPONDENT BURDEN
Generic

Kayla Raymond

Troy,NY

Summary

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Overview

8
8
years of professional experience

Work History

Seasonal Delivery Driver

UPS
11.2023 - 01.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Title Clerk

Fogg's Automotive
08.2023 - 10.2023
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.

Business Service Specialist1

Cox Automotive
01.2023 - 07.2023
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

Security Officer

Green Mountain Concert Services
07.2022 - 09.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Security Site Supervisor

Securitas Security Services
07.2021 - 02.2022
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Removed unauthorized persons from facility grounds.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.
  • Managed team schedules to provide effective security coverage for building needs.

General Manager in Training

Five Below
08.2020 - 03.2021
  • Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
  • Implemented data-driven solutions to address areas of underperformance, ultimately resulting in increased efficiency and financial stability.
  • Maintained strict adherence to local regulations and industry standards, promoting a safe working environment for both employees and customers alike.
  • Collaborated with other department managers to create cohesive business strategies aimed at achieving company goals.
  • Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
  • Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
  • Assisted in recruiting, hiring and training of team members.

Department Manager

Walmart
03.2016 - 01.2020
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

High School Diploma -

Tamarac High School
Troy, NY
06-2011

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Record keeping

Timeline

Seasonal Delivery Driver

UPS
11.2023 - 01.2024

Title Clerk

Fogg's Automotive
08.2023 - 10.2023

Business Service Specialist1

Cox Automotive
01.2023 - 07.2023

Security Officer

Green Mountain Concert Services
07.2022 - 09.2022

Security Site Supervisor

Securitas Security Services
07.2021 - 02.2022

General Manager in Training

Five Below
08.2020 - 03.2021

Department Manager

Walmart
03.2016 - 01.2020

High School Diploma -

Tamarac High School

Disclaimer

I CERTIFY THAT the statements on this form are true and correct to the best of my knowledge and belief. 9. SIGNATURE OF VETERAN/BENEFICIARY (Required) 10. DATE SIGNED (MM/DD/YYYY)

STATEMENT IN SUPPORT OF CLAIM

INSTRUCTIONS: Before completing this form, read the Privacy Act and Respondent Burden on page 2. Use this form to submit a statement to support a claim. For more information you can contact us through Ask VA: https://ask.va.gov/, or call us toll-free at 800-827-1000 (TTY:711). VA forms are available at www.va.gov/vaforms. After completing the form, mail to: Department of Veterans Affairs, Evidence Intake Center, P.O. Box 4444, Janesville, WI 53547-4444.

SECTION I: VETERAN/BENEFICIARY'S IDENTIFICATION INFORMATION

  • NOTE: You may complete the form online or by hand. If completed by hand, print the information requested in ink, neatly and legibly, and insert one letter per box to help expedite processing of the form.
  • 1. VETERAN/BENEFICIARY'S NAME (First, Middle Initial, Last)
  • Kaya L Raymond
  • 2. VETERAN'S SOCIAL SECURITY NUMBER
  • 134-80-9542
  • 3. VA FILE NUMBER (if applicable)
  • 134809542
  • 4. VETERAN'S DATE OF BIRTH (MM/DD/YYYY)
  • 1933-05-02
  • 5. VETERANS SERVICE NUMBER (if applicable)
  • 6. TELEPHONE NUMBER (Include Area Code)
  • 518-642-2737
  • 7. E-MAIL ADDRESS (Optional)
  • Enter International Phone Number (if applicable)
  • 8. MAILING ADDRESS (Number and street or rural route, P.O. Box, City, State, ZIP Code and Country)
  • No. 8435 Thea Ave
  • Apt./Unit Number
  • City
  • Troy
  • State/Province
  • NY
  • Country
  • US
  • ZIP Code/Postal Code
  • 12180

SECTION II: REMARKS

(The following statement is made in connection with a claim for benefits in the case of the above-named veteran/beneficiary)

SECTION II: REMARKS (Continued)

(The following statement is made in connection with a claim for benefits in the case of the above-named veteran/beneficiary)

PRIVACY ACT INFORMATION

The VA will not disclose information collected on this form to any source other than what has been authorized under the Privacy Act of 1974 or Title 38, Code of Federal Regulations 1.576 for routine uses (e.g., civil or criminal law enforcement, congressional communications, epidemiological or research studies, the collection of money owed to the United States, litigation in which the United States is a party or has an interest, the administration of VA Programs and delivery of VA benefits, verification of identity and status, and personnel administration) as identified in the VA system of records, 58VA21/22/28, Compensation, Pension, Education, and Veteran Readiness and Employment Records - VA, published in the Federal Register. Your obligation to respond is required to obtain or retain benefits. VA uses your SSN to identify your claim file. Providing your SSN will help ensure that your records are properly associated with your claim file. Giving us your SSN account information is voluntary. Refusal to provide your SSN by itself will not result in the denial of benefits. The VA will not deny an individual benefits for refusing to provide his or her SSN unless the disclosure of the SSN is required by Federal Statute of law in effect prior to January 1, 1975, and still in effect. The requested information is considered relevant and necessary to determine maximum benefits under the law. The responses you submit are considered confidential (38 U.S.C. 5701). Information submitted is subject to verification through computer matching programs with other agencies.

RESPONDENT BURDEN

We need this information to obtain evidence in support of your claim for benefits (38 U.S.C. 501(a) and (b)). Title 38, United States Code, allows us to ask for this information. We estimate that you will need an average of 15 minutes to review the instructions, find the information, and complete this form. VA cannot conduct or sponsor a collection of information unless a valid OMB control number is displayed. You are not required to respond to a collection of information if this number is not displayed. Valid OMB control numbers can be located on the OMB Internet Page at www.reginfo.gov/public/do/PRAMain. If desired, you can call 1-800-827-1000 to get information on where to send comments or suggestions about this form.

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