Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kayla Reagan

Newport News,VA

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property, budgets, and special projects. Dedicated to interacting with office and maintenance staff to manage on-site activities while providing a high level of resident satisfaction. Focused on achieving occupancy goals and working closely with property owners and decision-makers to meet all expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Property Manager

Signature Management Corporation
10.2019 - Current
  • Increased NOI by 13% YOY in 2022
  • Handled tenant complaints promptly and appropriately, calling in contractors, and other support services.
  • Completed final move-out walk-throughs to identify required repairs and completed FASs/SODAs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Communicated effectively with owners, residents, and on-site associates.
  • Created and managed property budgets and monitored variances.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Created healthy work environment for all team members by creating moral and implementing an open-door policy.

Assistant Property Manager

Signature Management Corporation
05.2018 - 10.2019
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Kept accurate records of all resident and tenant correspondence.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Escalated major issues to property manager for immediate remediation.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Processed security deposit refunds.
  • Collected and maintained careful records of rental payments and payment dates.

Leasing Consultant

Signature Management Corporation
02.2017 - 05.2018
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Sales Associate

Sundays Sun Spa Shop
04.2016 - 02.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Office Administrative Assistant

Reliance Moving And Storage
06.2012 - 04.2016
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.

Education

Poquoson High School
Poquoson, VA

Thomas Nelson Community College
Hampton, VA

Skills

  • Multi-Family Property Management
  • Fair Housing Laws Knowledge
  • RealPage Software Understanding
  • Financial Budgeting and Reporting
  • Employee Motivation and Guidance
  • Leadership
  • Effective Planning
  • Attention to Detail
  • Maintains Positive Demeanor

Accomplishments

  • Demonstrated skill and career growth by being promoted 4 times in 6 years.
  • SMC Community Leader of the Year (2021)
  • ACE Awards On-site Team Player of the Year (2019)
  • SMC Assistant Property Manager of the Year (2019)

Certification

  • Certified Apartment Leasing Professional (CALP) -2018
  • Certified Apartment Manager (CAM) - 2020

Timeline

Property Manager

Signature Management Corporation
10.2019 - Current

Assistant Property Manager

Signature Management Corporation
05.2018 - 10.2019

Leasing Consultant

Signature Management Corporation
02.2017 - 05.2018

Sales Associate

Sundays Sun Spa Shop
04.2016 - 02.2017

Office Administrative Assistant

Reliance Moving And Storage
06.2012 - 04.2016

Poquoson High School

Thomas Nelson Community College

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Kayla Reagan