Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kayla Reed

Dayton

Summary

Results-driven professional, with 5+ years of work experience and proven knowledge of leadership skills, professionalism, computer literacy, and customer satisfaction. Aiming to leverage my abilities to successfully fill the position at your company. I am frequently praised as proactive and ambitious by my peers. I can be relied upon to assist your company in achieving its goals. I am looking for a lifelong position with job security, and room for growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Portrait Consultant

Enchanted Fairies Studio, LLC
03.2023 - 08.2024
  • Contributed to a positive team atmosphere by working well with colleagues and supporting studio goals.
  • Achieved increased sales results by utilizing persuasive communication skills during consultations with potential clients.
  • Supported marketing initiatives through participation in promotional events such as open houses, photo exhibitions, and community outreach programs.
  • Continuously developed personal knowledge of industry trends and techniques to stay competitive within the portrait photography market.
  • Assisted clients in selecting the best images from their sessions for printing or digital delivery.
  • Increased studio revenue through upselling various portrait packages and additional services.
  • Maintained professionalism while interacting with diverse clientele from various backgrounds and age groups.
  • Facilitated smooth payment transactions by accurately processing payments using cash registers or electronic systems.
  • Streamlined workflow efficiency by organizing schedules, managing appointments, and maintaining a clean work environment.
  • Consistently met or exceeded monthly sales targets through diligent follow-ups on leads, referrals, and inquiries.
  • Educated clients on available products and services, helping them make informed decisions that met their unique needs.
  • Improved customer retention by offering exceptional follow-up service after portrait sessions were completed.
  • Maximized client satisfaction by addressing concerns promptly and finding effective solutions tailored to individual situations.
  • Generated cost-effective solutions for client's photography needs.

Pharmacy Technician

Walgreens Boots Alliance Inc.
12.2022 - 03.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Resident Services Coordinator

Cornucopia Services
05.2021 - 07.2022
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
  • Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
  • Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.
  • Conducted thorough orientations for new residents to foster familiarity with the community''s policies, services, and amenities.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Coordinated activities and events to create safe, positive and inclusive environment.

Customer Service Representative

CVScaremark
09.2019 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

Dayton High School
Dayton
05-2020

Skills

  • Client consultation
  • Image editing
  • Creative vision
  • Scheduling appointments
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Active listening
  • Adaptability and flexibility
  • Relationship building
  • Phone and email etiquette
  • Workload management
  • Computer Literacy
  • Business Level Speaking

Certification

  • CPR
  • BLS
  • Pharmacy Technician
  • TABC

Languages

English
Native or Bilingual
American Sign Language
Full Professional

Timeline

Portrait Consultant

Enchanted Fairies Studio, LLC
03.2023 - 08.2024

Pharmacy Technician

Walgreens Boots Alliance Inc.
12.2022 - 03.2023

Resident Services Coordinator

Cornucopia Services
05.2021 - 07.2022

Customer Service Representative

CVScaremark
09.2019 - 08.2020

High School Diploma -

Dayton High School

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Kayla Reed