Kayla Reed
Summary
I'm a People & Culture/ HR leader laser focused on helping companies get results through high-trust culture. I particularly love working with companies on growth, leadership development, talent management, employee management,
workplace culture, and HR process design. When growth at the individual, team and organization levels align, magic happens.
Overview
8
8
years of professional experience
Work History
HR Generalist
Robert Half
06.2025 - 10.2025
- Provided comprehensive human resources leadership and strategic counsel to client organizations, specializing in complex employee relations and regulatory compliance matters.
- Managed intricate union grievance processes, collaborating with labor representatives and legal counsel to resolve disputes while maintaining positive labor-management relations and ensuring compliance with collective bargaining agreements.
- Coordinated enterprise-wide responses to legal subpoenas and discovery requests, ensuring strict adherence to legal timelines while protecting confidential employee information and organizational interests.
- Administered 403(b) retirement plans and comprehensive benefits portfolios, serving as primary point of contact for employee inquiries and ensuring full compliance with ERISA, IRS, and DOL regulations.
- Executed systematic HRIS audits encompassing payroll, benefits, and employee data integrity, identifying and remediating discrepancies while maintaining compliance with federal and state data privacy requirements.
- Partnered directly with C-suite executives on strategic workforce planning, delivering actionable analytics and metrics to inform critical business decisions and organizational restructuring initiatives.
HR Consultant
WISE Workforce Training
02.2022 - 01.2025
- Deliver comprehensive HR consulting services to diverse client organizations, driving operational excellence through strategic HR program design and implementation.
- Provide strategic HR counsel across full spectrum of human capital functions, including leadership development, talent acquisition and retention, succession planning, HRIS implementation, and complex employee relations matters.
- Lead enterprise-wide change management initiatives, facilitating organizational transformation through stakeholder engagement, communication strategies, and process optimization.
- Conduct thorough workplace investigations involving allegations of harassment, discrimination, and policy violations; provide expert guidance to management on performance improvement plans and progressive discipline.
- Design and implement organizational capability frameworks, aligning human capital strategies with business objectives to drive measurable performance improvements and sustainable growth.
Senior HR Analyst
San Francisco City & County
03.2023 - 04.2024
- Company Overview: Office of Civil Right
- Served as senior-level HR professional responsible for civil rights compliance, complex investigations, and strategic advisory services across multiple city departments.
- Directed comprehensive compliance investigations and monitoring programs, ensuring organizational adherence to federal, state, and local employment regulations including Title VII, ADA, ADEA, and FEHA.
- Investigated complex employment practices and alleged violations of anti-discrimination laws, producing detailed investigative reports and recommendations for corrective action and policy enhancement.
- Resolved high-stakes workplace conflicts through mediation and alternative dispute resolution, while advancing diversity, equity, and inclusion initiatives across the organization.
- Provided expert counsel to department heads, labor representatives, and HR professionals regarding interpretation and application of employment laws, regulations, and organizational policies affecting 30,000+ employees.
- Office of Civil Right
HR Analyst
San Francisco City & County
11.2022 - 03.2023
- Company Overview: Office of Civil Right
- Managed complex human resources transactions including EEO investigations, ADA interactive processes, reasonable accommodation requests, and ergonomic assessments across multiple city departments.
- Collaborated with cross-functional teams to enhance workplace compliance awareness and implement best practices in employment law and HR policy administration.
- Analyzed HR data and compliance metrics to identify organizational gaps and misalignment with regulatory requirements; developed and delivered training on HR policies and procedures to management and staff.
- Managed responses to discrimination complaints filed with EEOC, DFEH, and other regulatory agencies; conducted thorough investigations of unfair employment practice allegations.
- Office of Civil Right
HR Specialist
Centers for Equity and Success
06.2021 - 11.2022
- Administered comprehensive leave management programs including FMLA, CFRA, PDL, and ADA accommodations; managed full-cycle recruitment, position management, and employee discipline processes.
- Led talent acquisition initiatives resulting in successful placement and integration of quality candidates aligned with organizational culture and strategic objectives.
- Streamlined HR operational efficiencies through process improvement initiatives; designed and facilitated new hire orientations and onboarding programs for 100+ employees annually.
- Maintained meticulous employment records and documentation for 100+ staff members throughout complete employee lifecycle.
- Developed and recommended policy enhancements fostering inclusive work environment aligned with organizational values and legal requirements.
Elite Support Coordinator
Rodan and Fields
06.2019 - 01.2021
- Served as strategic liaison between independent consultants and senior leadership, facilitating communication, contract processing, and issue resolution.
- Managed portfolio of 5,000+ consultant accounts, consistently achieving and exceeding performance targets through relationship management and operational excellence.
- Enhanced operational efficiency through maintenance of regulatory postings and development of professional employee communications.
Recruitment Coordinator / Operations Management Specialist
United Parcel Service
08.2017 - 06.2019
- Built strong client relationships while managing technical documentation, process compliance, and operational troubleshooting.
- Monitored Salesforce systems and activities to ensure adherence to institutional policies and regulatory requirements.
- Directed strategic recruitment operations for high-volume hiring, utilizing data-driven approaches to personnel planning and position management.
- Led HRIS system migration from legacy platform to modern technology, minimizing operational disruption while enhancing system functionality.
- Implemented comprehensive risk analysis and vendor qualification strategies, sourcing and screening candidates for 100+ positions while coordinating interviews, offers, and onboarding processes.
Education
Master of Science - Human Resources Management
Pepperdine University
Malibu, CA08.2022
Bachelor of Arts - Communication Studies
San Francisco State University
San Francisco, CA12.2020
Skills
- Drive organization development and effectiveness
- Change Management
- Excel in dynamic, challenging environments while remaining pragmatic and focused
- Collaborate with executives to implement changes and succession Planning
- Talent Development
- Labor and Employment Law
- Employee Counseling
- EEO Investigations
- ADA Leaves Administration
- Benefits Administration
- Compliance Regulation/ Risk Management
- Mediation/ Conflict Resolution
- Experience with Salesforce, Workday, ADP, and Tableau
- Expertise in Microsoft Office Suite
Timeline
HR Generalist
Robert Half
06.2025 - 10.2025
Senior HR Analyst
San Francisco City & County
03.2023 - 04.2024
HR Analyst
San Francisco City & County
11.2022 - 03.2023
HR Consultant
WISE Workforce Training
02.2022 - 01.2025
HR Specialist
Centers for Equity and Success
06.2021 - 11.2022
Elite Support Coordinator
Rodan and Fields
06.2019 - 01.2021
Recruitment Coordinator / Operations Management Specialist
United Parcel Service
08.2017 - 06.2019
Master of Science - Human Resources Management
Pepperdine University
Bachelor of Arts - Communication Studies
San Francisco State University