Kayla Reels
Lakeland
Summary
Customer service and accounts receivable professional with experience handling high-volume calls, resolving billing and account issues, and maintaining accurate customer records. Skilled in payment processing, problem resolution, and delivering clear, professional communication while managing multiple priorities in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Cardinal Health
Lakeland, FL
02.2024 - Current
- Assisted call-in customers with questions and orders.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Assisted in training new team members on best practices for customer support and system navigation.
- Managed high call volume with exceptional professionalism and efficiency.
Pro Sales Specialist
Lowe's
Winter Haven, FL
02.2022 - 01.2024
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
Customer Service Representative
Medline
Auburndale, FL
05.2019 - 01.2022
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Answered heavy inbound calls and emails, made occasional outbound calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Accounts Receivable
W.S. Badcock
Mulberry, FL
02.2016 - 05.2019
- Processed and recorded customer payments accurately to maintain up-to-date account records.
- Managed invoicing cycles, ensuring timely issuance and follow-up on outstanding invoices.
- Coordinated with sales teams to resolve billing issues and enhance customer satisfaction.
- Maintained up-to-date customer contact information.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Education
High School Diploma -
Lake Gibson High School
Lakeland FLSkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Relationship building
- Payment processing
- Order processing
- Phone etiquette
- Email correspondence
- Punctuality and reliability
Timeline
Customer Care Representative
Cardinal Health
02.2024 - Current
Pro Sales Specialist
Lowe's
02.2022 - 01.2024
Customer Service Representative
Medline
05.2019 - 01.2022
Customer Accounts Receivable
W.S. Badcock
02.2016 - 05.2019
High School Diploma -
Lake Gibson High School