Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Reil

Spanaway,WA

Summary

Dynamic leader with a proven track record at Target, enhancing team performance and customer satisfaction through effective coaching, mentoring, and quality control. Excelled in fostering a positive work environment and streamlining operations, significantly improving service delivery. Skilled in workplace safety and team supervision, adept at driving performance improvement initiatives.

Overview

11
11
years of professional experience

Work History

Team Lead

Target
08.2020 - 10.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Support Manager

Walmart
07.2016 - 01.2020
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Swing Manager

McDonald's
07.2014 - 11.2018
  • Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
  • Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
  • Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
  • Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
  • Limited portion sizes and used garnishes to control food costs.
  • Streamlined order processing for faster service times, contributing to positive customer feedback.
  • Orchestrated positive customer experiences by overseeing every area of Type operations.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Increased customer satisfaction by maintaining a clean and organized restaurant environment.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.

Assistant Manager

Hottopic
06.2012 - 11.2015


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Bethel High School
Spanaway, WA
06.2012

Skills

  • Performance Improvement
  • Quality Control
  • Coaching and Mentoring
  • Workplace Safety
  • Team Supervision
  • Team motivation
  • Leading Team Meetings

Timeline

Team Lead

Target
08.2020 - 10.2023

Support Manager

Walmart
07.2016 - 01.2020

Swing Manager

McDonald's
07.2014 - 11.2018

Assistant Manager

Hottopic
06.2012 - 11.2015

High School Diploma -

Bethel High School

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Kayla Reil