Kayla Reinhardt
Hamilton,NJ
Summary
Dedicated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Leasing Professional
Hilton Realty
09.2021 - Current
- Proactively converted leads by inviting prospects to complete applications post-property tours.
- Ensured a seamless move-in process by assisting prospective tenants with paperwork and logistics.
- Responded promptly to inquiries, utilizing active listening and open-ended questioning skills.
- Resolved tenant conflicts related to noise, reservations, and parking, fostering a harmonious living environment.
- Maintained clear communication through meticulous records of correspondence.
- Managed property inspections, coordinating maintenance, cleaning, and services for new tenant move-ins.
- Optimized the leasing process by scheduling appointments for property showings.
- Built positive leasing experiences by greeting clients, showing apartments, and preparing leases.
- Registered clients, maintained records, and generated leads through cold calls and referrals.
- Planned and executed resident appreciation events, enhancing community engagement.
- Conducted informative property tours, showcasing key features to prospective tenants.
Maintenance Coordinator
Hilton Realty
07.2021 - 09.2021
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored priorities and acted as a liaison between the maintenance team and management, delegating tasks to ensure timely completion.
- Utilized AMSI software to track maintenance activities, ensuring compliance with industry requirements.
- Organized ongoing maintenance schedules to optimize system performance and efficiency.
- Addressed resident complaints promptly, employing timely and effective solutions to mitigate dissatisfaction.
- Provided positive and customer-focused assistance to a large volume of customers daily.
- Logged call information and solutions into the internal database for comprehensive record-keeping and ensured orders were seen through to completion.
Customer Service Representative
Walgreens
06.2020 - 09.2021
- Provided attentive customer service, actively listening to and promptly resolving concerns.
- Efficiently responded to telephone inquiries, minimizing on-hold wait times.
- Updated account information, ensuring accurate and up-to-date customer records.
- Addressed diverse needs, including product and service requests, delivering exceptional service.
- Maintained store cleanliness and organization, enhancing the overall shopping experience.
- Monitored sales floor and displays, taking corrective actions for a presentable condition.
- Managed cash register operations, handling transactions and processing discounts.
- Provided information on store policies, resolved concerns, and promoted sales through briefings on promotions.
- Built positive relationships with customers, encouraging repeat business.
- Greeted customers and worked flexible schedules to meet business needs.
- Assisted with returns, refunds, and addressed transaction issues, ensuring customer satisfaction.
- Made product recommendations to boost sales and enhance the shopping experience.
Client Services and Sales Specialist
Proecosafe Pest Control
06.2018 - 06.2020
- Greeted guests with friendliness and professionalism, creating a positive first impression.
- Collaborated closely with management to conduct timely property inspections.
- Answered incoming phone calls, processing requests, transferring calls, and relaying messages efficiently.
- Provided technical support, troubleshooting issues to enhance office productivity.
- Organized resources, records, and personnel to achieve aggressive targets.
- Entered data accurately into various computer systems using Microsoft Office Suite.
- Managed invoicing and payment processing operations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Inspected commercial and residential properties to determine pest problems and implement cost-effective solutions. - Worked effectively in fast-paced environments, managing time efficiently to meet deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Conducted general pest control solutions, including bed bug and termite inspections and treatments.
- Successfully implemented integrated pest management practices in residential, commercial, and industrial settings.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Hamilton High School West
Hamilton, NJ06.2022
Skills
- Microsoft Office
- Yardi/Voyager
- Appfolio
- Telephone and Email Etiquette
- Event Planning
- Fair Housing Policies
- Application Processing
- Leasing Terms and Specifications
- Property Tours and Inspections
- Clear Communication
- Creative Problem-Solving
- Relationship Building
- Reporting and Correspondence
- Leasing and Sales
- Maintenance Requests
- File Management
Timeline
Leasing Professional
Hilton Realty
09.2021 - Current
Maintenance Coordinator
Hilton Realty
07.2021 - 09.2021
Customer Service Representative
Walgreens
06.2020 - 09.2021
Client Services and Sales Specialist
Proecosafe Pest Control
06.2018 - 06.2020
High School Diploma -
Hamilton High School West
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