Kayla Remillard
Plattsburgh,NY
Summary
Dynamic corporate, travel, and event professional with extensive experience in orchestrating seamless travel arrangements and succesful events for diverse clientele. Recognized for fostering exceptional team collaboration and adaptability while consistently delivering outstanding results. Strong organizational skills and a proven ability to manage complex itineraries with precision. Expertise in event planning, staying ahead of travel trends, and cultivating positive client relationships to enhance overall service delivery.
Overview
12
12
years of professional experience
Work History
Travel & Event Coordinator
Schluter Systems
10.2018 - Current
- Arrange daily travel accommodations for colleagues, clients and executives.
- Assist customers and colleagues with flight changes and cancellations to help minimize travel disruptions.
- Provide colleagues and customers with well-researched travel options.
- Provide exemplary customer service to new and existing customers.
- Plan Quarterly sales and district meetings as well as intercompany events.
- Coordinate the execution of event and room block contracts with various hotels.
- Arrange "fun" events for our customers and staff attending race weekends for our NASCAR Sponsorship as well as our Hospitality Suite at Globe Life field for Texas Rangers games.
- In charge of expensing and keeping the general ledger for the department credit card.
- Leading department overviews for new hire orientation.
- Maintain a log for incoming commission on hotel and rental cars.
- Coordinate catering needs for multiple locations.
- Facilitate charitable events such as toy and food drives during the holidays.
Customer Service Representative
Schluter Systems
10.2013 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally via email and telephone.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Provided detailed technical support and trouble shooting for all of our products and installation guides.
- Walked customers and distributors through step by step installation instructions for all of our products.
- Processed RMA's.
- Frequently provided stock checks.
Education
No Degree - Sports And Recreation Management
Herkimer County Community College
Herkimer, NYHigh School Diploma -
Plattsburgh High School
Plattsburgh, NY06.2005
Skills
- Effective time management
- Catering event coordination
- Corporate event coordination
- Travel management and event organization
- Excel proficiency
- Critical Thinking
- Guest accommodation coordination
- Air Travel Coordination
- Financial Management
- Ground Transportation Planning
- Collaborative decision-making
Timeline
Travel & Event Coordinator
Schluter Systems
10.2018 - Current
Customer Service Representative
Schluter Systems
10.2013 - 10.2018
High School Diploma -
Plattsburgh High School
No Degree - Sports And Recreation Management
Herkimer County Community College
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