Kayla R. Reppert
Summary
Communications professional with strong background in managing projects from inception to completion. Skilled in strategic planning, stakeholder engagement, and content development. Known for fostering team collaboration and adapting to changing needs to drive results. Adept at using digital communication tools and leading cross-functional teams to achieve project goals.
Overview
13
13
years of professional experience
Work History
Program Manager
NYU Langone Health
02.2023 - Current
- Reporting directly to the department Chair, responsible for producing departmental communication materials in partnership with institutional marketing executives and developing cutting-edge programs that enhance patient experience and improve patient outcomes.
- Lead cross-functional teams to implement strategic health and initiatives aligned with organizational goals; Mentored junior team members, fostering professional development and enhancing team capabilities in program execution.
- Developed a systems-level engagement committee that fostered professional development and team-building activities which resulted in a 3% increase in employee engagement (per NYU Langone Health’s Engagement Survey conducted by Perceptyx).
- Co-developed Peer to Peer, an institutional professional development program for faculty; Program participants consistently demonstrate a two-point average increase in patient satisfaction scores post-intervention. Program was presented as a poster at 2025 Society for Academic Specialists in General Obstetrics and Gynecology (pre-and-post data currently under statistical review for formal publishing).
- Developed a branded quarterly newsletter, The Chair’s Corner; distributed to 500+ employees, alumni, and students with an average engagement rate of 68%.
- Developed and manage departmental social media accounts boasting over 600 followers; Regularly partner with institutional social experts to collaborate on developing engaging content.
Engagement Specialist
NYU Langone Health
01.2018 - 09.2021
- Reported directly to the Senior Director of Patient Experience; Responsible for facilitating communication between multidisciplinary teams to coordinate patient care and services effectively.
- Analyzed patient feedback data to identify trends, driving targeted improvements in service delivery; Responsible for developing strategic communication initiatives that contributed to a 3% increase in patient satisfaction scores.
- Developed and implemented engagement strategies to enhance patient satisfaction and retention, including the creation of MyStay, a 35-page print and digital publication that educates patients on what to expect during their stay; Developed a standard print and digital distribution process that ensured 100% of inpatients received upon admission.
- Partnered with institutional marketing and branding executives to develop promotional materials in preparation for the opening of Kimmel Pavilion - New York's top hospital.
- Managed institution-wide digital signage displayed on all inpatient units throughout Manhattan; Managed communication between stakeholders to facilitate information flow and decision-making.
Project Coordinator
Inova Health
02.2017 - 12.2017
- Managed system-wide migration of information technology systems, ensuring three campus migrations were successfully complete without impacting clinical care and operations.
- Monitored progress and deliverables utilizing project management best practices; Presented updates and achieved milestones to departmental and hospital leadership.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Developed a standardized onboarding system for information technology employees. Formally recognized by institutional leadership for improving team cohesion and communication.
Marketing Coordinator
TriVision Studios
03.2016 - 02.2017
- Assisted in development of print and digital creative assets for the U.S. Department of Commerce’s brand refresh, ensuring marketing tactics were executed successfully within projected timeline and budget.
- Partnered with search engine marketing professionals; tracked performance metrics and regularly presented to executive leadership and clients.
- Oversaw three staff members, including a graphic designer, videographer, and photographer.
Assistant Project Manager
American Fire Systems
08.2014 - 03.2016
- Coordinated project schedules and timelines to ensure on-time delivery of milestones.
- Facilitated communication between stakeholders and project teams to align objectives.
- Assisted in managing project budgets and resource allocation effectively.
Events Coordinator
Journal Multimedia
01.2013 - 08.2014
- Managed 15 annual corporate award ceremonies, galas, and symposiums averaging 300 guests per event.
- Developed event timelines and managed production schedules to optimize workflow.
- Collaborated with vendors and suppliers to secure necessary materials and services.
Education
Master of Science - Integrated Marketing and Communications
West Virginia University
12.2018
Bachelor of Arts - Communications Studies, Minor in Public Relations
Kutztown University of Pennsylvania
12.2012
Skills
- Brand management
- Content development
- Email marketing
- Event planning
- Graphic design
- Internal communications
- Process improvement
- Program development
- Project management
- Strategic planning
- Team leadership and direction
- Social media content development
Timeline
Program Manager
NYU Langone Health
02.2023 - Current
Engagement Specialist
NYU Langone Health
01.2018 - 09.2021
Project Coordinator
Inova Health
02.2017 - 12.2017
Marketing Coordinator
TriVision Studios
03.2016 - 02.2017
Assistant Project Manager
American Fire Systems
08.2014 - 03.2016
Events Coordinator
Journal Multimedia
01.2013 - 08.2014
Bachelor of Arts - Communications Studies, Minor in Public Relations
Kutztown University of Pennsylvania
Master of Science - Integrated Marketing and Communications
West Virginia University