Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kayla Reyes

Florissant,USA

Summary

Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliability and adaptability are complemented by a swift capacity to learn and implement new skills effectively. A strong commitment to maintaining the highest standards of ethics, professionalism, and regulatory compliance fosters a harmonious work environment while mitigating potential conflicts. Expertise in identifying patient and office needs drives improvements in operational strategies and overall service, ensuring meaningful contributions to organizational growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Patient Service Representative

BJC Medical Group
08.2022 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained and mentored new staff
  • Facilitated Huddles
  • Facilitated communication between patients and various departments and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Provided excellent customer service to patients and medical staff.
  • Efficiently supported medical personnel in the preparation and completion of patient documentation and paperwork.
  • Maintained precise and current medical records, ensuring data integrity and compliance with healthcare standards.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Answered phone calls and messages for physicians in a medical facility, scheduling appointments, and handling patient inquiries.
  • Delivered comprehensive administrative assistance to office personnel, contributing to effective operational workflows

Patient Care Associate

Mercy Hospital
01.2017 - 08.2022
  • Coordinated patient admissions, discharges, and acute care transfers in compliance with healthcare protocols and organizational policies.
  • Delivered comprehensive, patient-centered care in a hospital environment, ensuring adherence to clinical protocols and best practices. Accurately monitored and recorded patient vital signs to aid clinical assessment and care planning Documented all patient interactions, assessments, and interventions accurately using the electronic health record (EHR) system to support continuity of care.
  • Ensured strict adherence to infection control and prevention protocols across all patient care environments. Provided comprehensive assistance with activities of daily living for patients requiring full or partial support, including those with limited mobility, facilitating safe and dignified task completion.

Kitchen Manager

Chipotle
10.2011 - 09.2013


  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Shift Manager

Taco Bell
07.2009 - 08.2011
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Troubleshot equipment to reduce service calls and downtime.

Education

Bachelor’s Degree - Business

University of Phoenix
Phoenix, Arizona
11.2024

Certificate - Medical Front office assistant and Administration Specialist

Skills

  • Strong interpersonal skills
  • Cross-functional coordination
  • Conflict resolution
  • Team collaboration
  • Employee training
  • Performance improvement
  • Process improvement
  • Coaching and mentoring

Accomplishments

  • Implemented a faster DME ordering process by integrating the Parachute Portal and conducting comprehensive staff training, optimizing order turnaround times.
  • Implemented 5S principles to organize the supply closet, which enhanced accessibility and workflow
  • Performed time studies to analyze workflow efficiencies and recommend enhancements
  • Conducted a regional Lunch & Learn to educate area managers on the new streamline procedures for DME ordering to enhance operational efficiency
  • Developed and facilitated PowerPoint presentations for staff training and engagement
  • Conducted thorough assessments to uncover problems and implemented targeted solutions

Certification

Certificate in Medical Front Office Assistant and Administration Specialist

Timeline

Senior Patient Service Representative

BJC Medical Group
08.2022 - Current

Patient Care Associate

Mercy Hospital
01.2017 - 08.2022

Kitchen Manager

Chipotle
10.2011 - 09.2013

Shift Manager

Taco Bell
07.2009 - 08.2011

Bachelor’s Degree - Business

University of Phoenix

Certificate - Medical Front office assistant and Administration Specialist

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