Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Rhoads

Crawfordsville,IN

Summary

Highly organized and experienced team leader with a proven track record of building positive rapport, inspiring trust, and guiding teams to achieve organizational goals. Skilled at facilitating collaboration across departments and working seamlessly with co-management and top-level leadership to drive success. Excellent trainer and mentor committed to developing the skills and potential of team members, contributing to overall organizational success. Also a Motivated healthcare professional knowledgeable in healthcare management, hospital operations, and regulatory compliance. Possesses a talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with a passion for patient advocacy.

Overview

16
16
years of professional experience

Work History

Team Lead

IGS Logistics LLC.
01.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.

Patient Care Advocate (Oncology)

Cigna
01.2021 - Current
  • Helping patients with scheduling their prescriptions
  • Assisting with issues when prescriptions are on hold, or needing Prior Authorizations
  • Resolved conflicts which involved helping patients get their medications on time
  • Strive to make the scheduling as easy with assistance with grants or fundings to help pay for high copays.

Supervisor

Rhoads TV Antenna
01.2009 - Current
  • Collaborating as supervisor
  • Instructional safety directions to crew members for clients
  • Communicating with clients their estimated quote, scheduling starting dates and returning messages on our Facebook messenger
  • Mediates customer conflicts
  • Referring customers to different services.

Sales Associate

Bal-Hinch Country And Bait Store
01.2020 - 01.2021
  • Greeting customers with a friendly smile, resolving conflicts
  • Directing customers to items to fulfill their needs
  • Inventory responsibilities
  • Handling money for open, closing and lottery for the store.

Education

Diploma -

Southmont High School
01.2006

Skills

  • Organization Skills
  • Computer Literate
  • Verbal communications
  • Customer Service Skills
  • Team building
  • Safety processes and procedures
  • Active Listening
  • Reliability
  • Customer Focus
  • Coaching and Mentoring
  • Performance Improvement
  • Quality Control
  • Workplace Safety
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • Team Supervision
  • Staff Training
  • Team motivation
  • Conflict Resolution

Timeline

Team Lead

IGS Logistics LLC.
01.2024 - Current

Patient Care Advocate (Oncology)

Cigna
01.2021 - Current

Sales Associate

Bal-Hinch Country And Bait Store
01.2020 - 01.2021

Supervisor

Rhoads TV Antenna
01.2009 - Current

Diploma -

Southmont High School
Kayla Rhoads