Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Rhodes

Shippensburg,PA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Student Phonathon Caller

Shippensburg University Foundation
01.2024 - Current
  • Showcased excellent multitasking abilities while managing multiple phone lines, data entry tasks, and note-taking simultaneously during calling shifts.
  • Met call quotas through consistent and efficient call handling during phonathon sessions.
  • Streamlined calling processes by maintaining accurate records of all calls made, pledges obtained, and follow-up actions required.


Admissions Ambassador

Cedar Crest College
09.2023 - 12.2023
  • Built strong relationships with prospective students, addressing concerns and answering questions to facilitate informed decisions.
  • Provided exceptional customer service, resolving issues promptly and professionally for a positive applicant experience.
  • Established professional relationships with prospective students through email, answering questions, and providing information regarding campus life.
  • Mentored newly hired Admissions Ambassadors, sharing best practices and offering guidance on navigating complex situations.
  • Managed media relations for organizations to produce successful results.
  • Handled inquiries from prospective students to provide detailed information regarding admissions process.

Hostess /Restaurant Busser

Red Robin
04.2021 - 10.2021
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Completed daily side work and opening and closing duties without fail.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Education

Bachelor of Science - Early Childhood Education

Cedar Crest College
Allentown, PA

Bachelor of Science - Early Childhood Education And Special Education

Shippensburg University of Pennsylvania
Shippensburg, PA
12.2027

High School Diploma -

Wilkes-Barre Area High School
Wilkes-Barre, PA
06.2023

Skills

  • Call Control
  • Goal-Oriented
  • Script Memorization
  • Strategic Thinking
  • Sales experience
  • Multitasking
  • Good Telephone Etiquette
  • Problem-Solving
  • Communication

Timeline

Student Phonathon Caller

Shippensburg University Foundation
01.2024 - Current

Admissions Ambassador

Cedar Crest College
09.2023 - 12.2023

Hostess /Restaurant Busser

Red Robin
04.2021 - 10.2021

Bachelor of Science - Early Childhood Education

Cedar Crest College

Bachelor of Science - Early Childhood Education And Special Education

Shippensburg University of Pennsylvania

High School Diploma -

Wilkes-Barre Area High School

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Kayla Rhodes