KAYLA RICHARDSON
Rogers,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Logistics Specialist
Total Quality Logistics Inc.
11.2023 - Current
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
- Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments or account management.
Customer Experience Associate
America's Car Mart Corporate Office
01.2023 - 11.2023
- Addressed 60+ daily customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to 60+ high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Utilized 60+ telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Documented 60+ customer interactions in internal database to maintain customer service history details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated customer complaints and escalated issues to address critical requests.
Education
Associate - Business Administration
Southern Arkansas University Tech
Camden, AR05.2023
Skills
- Excellent and Clear Communication
- Time Management
- Issue and Complaint Resolution
- Understanding Customer Needs
- Complex Product Knowledge
- Account Management
Technology Skills
- Word
- Excel
Timeline
Logistics Specialist
Total Quality Logistics Inc.
11.2023 - Current
Customer Experience Associate
America's Car Mart Corporate Office
01.2023 - 11.2023
Associate - Business Administration
Southern Arkansas University Tech
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