Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Richardson

Fredericksburg,VA

Summary

Results-driven Customer Service Representative with strong conflict resolution and time management abilities, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Internet Service Representative

GEICO
03.2018 - Current
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Accepted payments and updated accounts with latest information.

Education

Business Administration Associate Degree - Business Administration

Germanna Community College
Fredericksburg, VA
05.2024

Skills

  • Customer Support
  • Organization
  • Complaint Handling
  • Customer Relationship Management
  • Problem-solving abilities
  • Data Entry
  • Critical Thinking
  • Active Listening
  • Conflict Resolution
  • [Software] CRM system proficiency
  • Prioritization
  • Computer Proficiency

Timeline

Internet Service Representative

GEICO
03.2018 - Current

Business Administration Associate Degree - Business Administration

Germanna Community College

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Kayla Richardson