Kayla Riseden
Ocklawaha,FL
Summary
Healthcare professional with over 8 years of experience in multiple different specialties. Well versed in multiple different EMRs and computer programs. Able to work diligently and professionally to achieve the utmost satisfaction for patients and customers.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Florida Cancer Specialists
Ocala, FL
10.2021 - Current
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized over 300 patient records a day to facilitate information in preparation of upcoming appointments
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Kept current with literature and felid advancements to advocate to and for patients.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Medical Office Specialist
The Villages Health
The Villages, FL
03.2021 - 10.2021
- Audited customer files to verify medical necessity and satisfaction of coverage criteria
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Received, recorded and filed medical payments by check, cash and credit card
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Medical Office Assistant
Florida Cancer Specialists
The Villages, FL
02.2021 - 03.2021
- Adhered to strict HIPAA guidelines to protect patient privacy
- Entered procedure codes and diagnosis codes into medical billing software
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow
- Received, recorded and filed medical payments by check, cash and credit card
- Obtained client medical history, including medication information, symptoms and allergies
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Oriented and trained new staff on proper procedures and policies
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Collected all pertinent data and calculations to aid physician in interpreting results
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Sales Agent
Ameri life And Health Services
Leesburg, FL
08.2016 - 02.2017
- Performed cold-calling and follow-ups with leads to secure new revenue
- Explained features and advantages of different products or services to promote sales
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Remained impartial in order to advise clients based on circumstances
- Identified and solicited sales prospects in agency databases.
Medical Front Office Receptionist
Lakeview Internal Medicine
Summerfield, FL
02.2015 - 08.2016
- Checked patient data including insurance, demographic and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Completed patient referrals to other medical specialists
- Adhered to strict HIPAA guidelines to protect patient privacy
- Enhanced office productivity by handling high volume of callers per day
- Responded to correspondence from insurance companies to verify patient's coverage
- Maintained current and accurate medical records for patients.
Medical Receptionist
Marion Dermatology
Ocala, FL
03.2014 - 02.2015
- Checked patient data including insurance, demographic and health history to keep information current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Organized paperwork such as charts and reports for office and patient needs
- Managed multi-line phone system and pleasantly greeted patients
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Enhanced office productivity by handling high volume of callers per day
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Pender High School
Burgaw, NC06.2011
Skills
- Understanding of medical terminology
- Managing patient records
- Accounting
- Understanding of medical ethics
- Multitasking abilities
- Computer skills
- Compassion
- Insurance billing procedures
- Adaptability
- Registration and Scheduling
- Patient Engagement
- Insurance Verification
- Database Search and Data Entry Skills
- Calm and Effective Under Pressure
- Explaining Policy and Procedures
- Administrative and Office Support
- Caring and Empathetic
- Interpreting Physician Orders
- Clinical Messaging
- Multi-Line Telephone Systems
Timeline
Patient Service Specialist
Florida Cancer Specialists
10.2021 - Current
Medical Office Specialist
The Villages Health
03.2021 - 10.2021
Medical Office Assistant
Florida Cancer Specialists
02.2021 - 03.2021
Sales Agent
Ameri life And Health Services
08.2016 - 02.2017
Medical Front Office Receptionist
Lakeview Internal Medicine
02.2015 - 08.2016
Medical Receptionist
Marion Dermatology
03.2014 - 02.2015
High School Diploma -
Pender High School
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